Cisco 300-830 - Implementing Cisco Collaboration Cloud Customer Experience (CLCCE) Exam
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Total 60 questions
Question #11 (Topic: Exam A)
An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents? (Choose two.)
A. queue that has teams
B. softphone of the agent registered in Webex Contact Center
C. Interactive Voice Response using the Script Editor
D. DNIS entries in Flow Designer
E. queue that has skills
Answer: AD
Question #12 (Topic: Exam A)
A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?
A. 
B. 
C. 
D. 
B.
C.
D.
Answer: B
Question #13 (Topic: Exam A)
Cisco Webex Contact Center uses Local Gateway for PSTN services. The Webex Contact Center supervisor notices that callers receive the initial greeting, which allows them to select an option, and then the call drops. Which action helps to identify the cause of the issue?
A. Review the Webex Contact Center Flows configuration.
B. Review the Webex Contact Center Analyzer that checks the call logs.
C. Review the Webex Contact Center Queues configuration.
D. Verify that the Webex Contact Center channels are associated.
Answer: A
Question #14 (Topic: Exam A)
An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that registration be refreshed every 2 minutes.
Which command meets this requirement?
Which command meets this requirement?
A. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
B. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
C. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls
D. registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls
Answer: A
Question #15 (Topic: Exam A)
Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)
A. Allotted on Desktop Profile
B. Assign skills to the queue
C. Allocated to Channels
D. Assigned to Capacity-based Teams
E. Assign skills in flow
Answer: BE
