Cisco 300-830 - Implementing Cisco Collaboration Cloud Customer Experience (CLCCE) Exam
Page: 2 / 12
Total 60 questions
Question #6 (Topic: Exam A)
What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
A. certificate-based trunks
B. registration-based trunks
C. DNS-based trunks
D. PSTN trunks
E. enterprise trunks
Answer: AB
Question #7 (Topic: Exam A)
A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
All Sales calls in the queue must be routed to agents before Accounting calls.
If an older Accounting call is in the queue and a Sales call is received by the system, the Sales call must get priority.
When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?
All Sales calls in the queue must be routed to agents before Accounting calls.
If an older Accounting call is in the queue and a Sales call is received by the system, the Sales call must get priority.
When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?
A. Configure queue ranking.
B. Configure capacity based queues.
C. Ask agents to ignore Accounting calls.
D. Select Skill Profile with Sales only Skill.
Answer: A
Question #8 (Topic: Exam A)
Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop. Which action helps to identify the cause of the issue?
A. Check the SIP trunk status on the customer’s Session Border Controller.
B. Verify that the Webex Contact Center channels are associated.
C. Review the Webex Contact Center Analyzer that checks the call logs.
D. Review the Webex Contact Center Queues configuration.
Answer: A
Question #9 (Topic: Exam A)
Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?
A. There is a codec mismatch.
B. Cisco Cloud Text to Speech engine is unavailable.
C. The audio file is missing.
D. There is no or invalid Text-to-Speech Message.
Answer: D
Question #10 (Topic: Exam A)
Webex Contact Center agents cannot use WebRTC to make and receive calls. What must be configured on their Desktop profile to enable this functionality?
A. Desktop
B. Browser
C. Extension
D. Agent DN
Answer: A
