Cisco 100-140 - Cisco Certified Support Technician (CCST) IT Support Exam
Page: 3 / 15
Total 73 questions
Question #11 (Topic: Topic 1, IT Support Job Tasks and Responsibilities
)
Which three practices help create clear, concise, and factual documentation for a help desk ticket? (Choose three.)
Note: You will receive partial credit for each correct response.
Note: You will receive partial credit for each correct response.
A. Write a detailed description of the problem in the ticket body.
B. Add resolution details.
C. Use shorthand.
D. Assign a category.
E. Write a general description of the problem in the ticket body.
Answer: ABD
Question #12 (Topic: Topic 1, IT Support Job Tasks and Responsibilities
)
What is the purpose of a queue management system for a help desk?
A. It ensures that customer issues are addressed based only on issue complexity.
B. It ensures that customer issues are addressed fairly and timely.
C. It allows clients to choose their place in the queue.
D. It allows technicians to choose which ticket they want to complete.
Answer: B
Question #13 (Topic: Topic 2, Hardware Issues
)
DRAG DROP
Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.
Note: You will receive partial credit for each correct response.
Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.
Note: You will receive partial credit for each correct response.
Answer: 
Question #14 (Topic: Topic 2, Hardware Issues
)
DRAG DROP
A user calls with questions about the type of display they should purchase for their new home office.
You need to provide them with an explanation of the characteristics of the various video interfaces available.
To answer, move each video interface on the left to its description on the right.
Note: You will receive partial credit for each correct response.
A user calls with questions about the type of display they should purchase for their new home office.
You need to provide them with an explanation of the characteristics of the various video interfaces available.
To answer, move each video interface on the left to its description on the right.
Note: You will receive partial credit for each correct response.
Answer: 
Question #15 (Topic: Topic 2, Hardware Issues
)
HOTSPOT
A customer has the following issue:
I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed.
You need to assist the customer in solving this problem.
For each action select Yes if it might solve the problem and No if it will not solve the problem.
Note: You will receive partial credit for each correct selection.
A customer has the following issue:
I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed.
You need to assist the customer in solving this problem.
For each action select Yes if it might solve the problem and No if it will not solve the problem.
Note: You will receive partial credit for each correct selection.
Answer: 
