Cisco 100-140 - Cisco Certified Support Technician (CCST) IT Support Exam
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Total 42 questions
Question #6 (Topic: Topic 1, IT Support Job Tasks and Responsibilities
)
When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable?
A. Only use information from personal blogs.
B. Select the first\top website that appears in the search results.
C. Ask a co-worker for their opinion on the search results.
D. Verify information using multiple sources.
Answer: D
Question #7 (Topic: Topic 1, IT Support Job Tasks and Responsibilities
)
Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?
A. Key Performance Indicators
B. Incident Report
C. Service Level Indicator
D. Service Level Agreement
Answer: D
Question #8 (Topic: Topic 1, IT Support Job Tasks and Responsibilities
)
DRAG DROP
Move each help desk term from the list on the left to the scenario it describes on the right.
You can use each option once, more than once, or not at all.
Note: You will receive partial credit for each correct response.
Move each help desk term from the list on the left to the scenario it describes on the right.
You can use each option once, more than once, or not at all.
Note: You will receive partial credit for each correct response.
Answer: 
Question #9 (Topic: Topic 2, Hardware Issues
)
DRAG DROP
Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.
Note: You will receive partial credit for each correct response.
Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list.
Note: You will receive partial credit for each correct response.
Answer: 
Question #10 (Topic: Topic 2, Hardware Issues
)
DRAG DROP
A user calls with questions about the type of display they should purchase for their new home office.
You need to provide them with an explanation of the characteristics of the various video interfaces available.
To answer, move each video interface on the left to its description on the right.
Note: You will receive partial credit for each correct response.
A user calls with questions about the type of display they should purchase for their new home office.
You need to provide them with an explanation of the characteristics of the various video interfaces available.
To answer, move each video interface on the left to its description on the right.
Note: You will receive partial credit for each correct response.
Answer: 
