ITIL PR2P - PRINCE2 Practitioner (PR2P) Exam
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Total 190 questions
Question #11 (Topic: Business Case Theme)
Who is responsible for ensuring that the value-for-money solution is constantly reassessed?
A. Business Assurance
B. Senior User
C. Corporate or Programme Management
D. Reject Support
Answer: A
Question #12 (Topic: Business Case Theme)
Which of the following activities is the Executive responsible for?
A. Ensure the desired outcome of the project is specified
B. Responsible for the benefits review plan
C. Assess and update the Business Case at the end of each stage
D. Responsible for the Benefits Review Plan post project
Answer: B
Question #13 (Topic: Business Case Theme)
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded
the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers
have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due
to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for
additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
£
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
2k. The Marketing department believes that sending
a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of
prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a
successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee
satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
✑ 20% discount for all repeat customers - not cost-effective and very short term
✑ A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
✑ A series of television and press advertisements was too expensive
✑ A direct mail shot to all customers - benefit would be short term
✑ Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants
a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Reasons heading?
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded
the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers
have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due
to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for
additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
£
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
2k. The Marketing department believes that sending
a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of
prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a
successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee
satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
✑ 20% discount for all repeat customers - not cost-effective and very short term
✑ A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
✑ A series of television and press advertisements was too expensive
✑ A direct mail shot to all customers - benefit would be short term
✑ Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants
a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Reasons heading?
A. The Marketing department believes that sending a promotional calendar to current and prospective customers will increase orders by at least 10%.
B. 10% of customers have not re-ordered in this financial year.
C. 1,500 orders are expected, each with an average profit of £ 2k.
D. The Marketing department believes that the effect of a good company image, portrayed by a successful calendar, will last into a second year.
E. MNO Manufacturing is experiencing a fall in orders due in part to the increased marketing activities of its competitors.
Answer: BE
Question #14 (Topic: Business Case Theme)
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded
the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers
have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due
to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for
additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
£
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
2k. The Marketing department believes that sending
a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of
prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a
successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee
satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
✑ 20% discount for all repeat customers - not cost-effective and very short term
✑ A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
✑ A series of television and press advertisements· was too expensive
✑ A direct mail shot to all customers - benefit would be short term
✑ Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants
a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Business options heading?
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded
the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers
have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due
to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for
additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
£
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
2k. The Marketing department believes that sending
a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of
prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a
successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee
satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
✑ 20% discount for all repeat customers - not cost-effective and very short term
✑ A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
✑ A series of television and press advertisements· was too expensive
✑ A direct mail shot to all customers - benefit would be short term
✑ Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants
a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Business options heading?
A. Produce a promotional calendar as a free Christmas gift to current and prospective customers.
B. Use a professional photographer to create the photographs for the calendar.
C. Create the photographs for the calendar internally.
D. Outsource the creation of the calendar to a professional marketing company.
E. Do nothing.
Answer: AE
Question #15 (Topic: Business Case Theme)
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded
the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers
have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due
to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for
additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
£
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
2k. The Marketing department believes that sending
a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of
prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a
successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee
satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
✑ 20% discount for all repeat customers - not cost-effective and very short term
✑ A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
✑ A series of television and press advertisements· was too expensive
✑ A direct mail shot to all customers - benefit would be short term
✑ Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants
a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Expected benefits heading?
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded
the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers
have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due
to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for
additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
£
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of
2k. The Marketing department believes that sending
a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of
prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a
successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee
satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
✑ 20% discount for all repeat customers - not cost-effective and very short term
✑ A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year
✑ A series of television and press advertisements· was too expensive
✑ A direct mail shot to all customers - benefit would be short term
✑ Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants
a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Which 2 statements should be recorded under the Expected benefits heading?
A. Increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months.
B. It will be similar to calendars sent out in previous years.
C. The Marketing department believes that the benefits of a good company image, as portrayed by a successful calendar, will last into a second year and bring the same increase in orders.
D. The calendar will contain photos of both staff and company products.
E. The Marketing department want a very high quality, glossy product as they believe this will be more appealing to customers.
Answer: AC
