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Total 66 questions
Users are spending excess time researching duplicate cases to determine whether to process or resolve the cases. Which two options allow you to reduce the number of potential duplicate cases? (Choose two.)
- A. Increase the weights of the weighting conditions.
- B. Increase the weighting threshold.
- C. Decrease the weighting threshold.
- D. Decrease the weights of the weighting conditions.
Answer : BD
Items selected by a user need to be copied to a page list property. How would you copy over the items?
- A. Create a validate rule to copy the selected items.
- B. Create a declare expression with the page list property as the target.
- C. Create a data transform and call the data transform from a utility shape.
- D. Add a data transform to the flow action as a post-processing action.
Answer : D
You want operators in two separate units to be able to perform work routed to either unit. Which configuration supports this requirement?
- A. On each operator"™s record, associate the operator with both units.
- B. On each unit record, associate both operators with each unit.
- C. On the work group record, associate the operators with the work group.
- D. On each operator"™s record, associate the operator with the same work group.
Answer : A
You are configuring a screen flow as shown below:
Steps three through five must be completed in order. How do you configure the screen flow to meet this requirement? option for step five. option for step four. option for step five. options for both steps four and five.
Answer : A
Which two options do you consider when creating a pre-processing data transform? (Choose Two)
- A. The timing of the commit for the flow action
- B. The security setting for the flow action
- C. The effect if the flow action is reloaded
- D. The potential reuse of the flow action
Answer : CD
A Purchase Order case is instantiated as a child of a Purchase Request case. Select the locking option that allows multiple users to edit the Purchase Order case at the same time. on the Purchase Order case type on the Purchase Request case type on the Purchase Order case type on the Purchase Request case type
Answer : B
Users create Insurance Coverage Requests cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure, and the type of the procedure. After entering the information, users submit the request for a review of the patient"™s insurance policy. Because multiple users enter requests, duplicate requests can occur. A request is considered a duplicate if the patient name, procedure type, and procedure date match an existing request. You have been given two requirements:
-> Ensure that users can identify duplicate requests.
-> If a case is a duplicate, it is not written to the database. Otherwise, write the case to the database.
Which two options configure the application so that users can identify duplicate requests? (Choose two.)
- A. Configure weighted conditions.
- B. Configure a duplicate search decision table and add it to a Decision shape.
- C. Configure a Validate rule to validate matching cases.
- D. Add a duplicate search step to the case lifecycle design.
Answer : BC
Users create Insurance Coverage Requests cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure, and the type of the procedure. After entering the information, users submit the request for a review of the patient"™s insurance policy. Because multiple users enter requests, duplicate requests can occur. A request is considered a duplicate if the patient name, procedure type, and procedure date match an existing request. You have been given two requirements:
-> Ensure that users can identify duplicate requests.
-> If a case is a duplicate, it is not written to the database. Otherwise, write the case to the database.
Which two steps satisfy the requirement that only nonduplicate requests are written to the database? (Choose two.)
- A. Configure the case type to instantiate temporary cases.
- B. Add a Persist Case step to the cache lifecycle design.
- C. Configure a Create Case step to instantiate temporary cases.
- D. Add a Persist Case flow action to case lifecycle design.
Answer : AD
An application includes the following set of circumstanced instances of a decision table.
You update the application and increment the AccountManage ruleset version to 01-02-01. As part of this update, the circumstance .Status= "Silver" is no longer needed by the application.
How do you implement this change?
- A. Do nothing. Rule resolution does not consider rules in a lower minor version of a ruleset. . option. .
Answer : A
Depending upon the purchase request amount, approvals cascade from the user to a loan officer, then to a director, and finally to a vice president.
The loan officer is the user"™s manager. The director is the loan officer"™s manager. The vice president is the director"™s manager.
Which two approaches can you use to configure the cascading approval? (Choose two.)
- A. Approval based on Reporting Structure, using the Workbasket manager to determine the approver(s)
- B. Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)
- C. Approval based on Reporting Structure and when conditions, using each operator"™s Reporting To manager to determine the approver(s)
- D. Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)
Answer : BC
Consider the business use case:
You create a service level agreement (SLA) to monitor response times. Which solution allows adjusting the response times on demand?
- A. Create multiple circumstances of the SLA to account for the seasonal adjustments.
- B. Define the response times using property values that are circumstanced to account for the seasonal adjustments.
- C. Plan a release cycle for updating the SLA for each of the expected seasonal adjustments.
- D. Delegate the SLA to the business managers so they can configure seasonal adjustments.
Answer : B
You are configuring an application to use Get Next Work. The requirement states that operators must always work on the next highest priority assignment from workbaskets.
Which two configuration options do you use to implement this requirement? (Choose two.) in the operator ID records. option in the operator ID records. router for the assignments. router for the assignments.
Answer : AC
Consider the following user story:
How do you implement this user story?
- A. Use a ToWorklist router and the GetNextWorkCriteria decision tree.
- B. Use a ToWorkbasket router and Pega"™s Get Next Work functionality.
- C. Use a ToLeveledGroup router and Pega"™s Get Next Work functionality.
- D. Use a ToDecisionTree router and the GetNextWorkCritera decision tree.
Answer : C
An agent runs every 300 seconds. You have been asked to update the agent so that it runs every Friday at 12:00 A.M.
How do you modify the agent schedule to meet this requirement?
- A. Change the Recurring pattern to Periodic and enter the Interval value.
- B. Keep the Recurring pattern and update the Interval value.
- C. Keep the Periodic pattern. In the Parameters dialog, update the schedule.
- D. Change the Periodic pattern to Recurring. Open the Parameters dialog and update the schedule.
Answer : A
Which of the following requirements can be implemented using Next Best Action?
- A. Provide the customer service representative with a list of potential reasons the customer has called.
- B. Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
- C. Identify why response rates for a campaign in a region are lower than the company average.
- D. Reduce average handle time of each customer interaction to less than two minutes per incident.
Answer : B
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