Pegasystems PEGACPBA25V1 - Certified Pega Business Architect Exam
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Total 50 questions
Question #6 (Topic: Exam A)
What two types of escalation actions can you configure with Service-Level Agreements in Pega Platform? (Choose two.)
A. Increasing the urgency of the work item.
B. Automatically resolving the Case without human intervention.
C. Sending notifications to managers.
D. Extending the deadline automatically by 24 hours.
Answer: AC
Question #7 (Topic: Exam A)
A music studio allows clients to upload audio recordings before they begin consultation. The studio wants to pause Case processing after the Client Intake Stage and give clients 72 hours to upload recordings, if they choose, before beginning the Client Consultation Process.
Which configuration meets this requirement?
Which configuration meets this requirement?
A. Configure a validate rule on the Client Intake Stage and set the elapsed time to 72 hours.
B. Configure a Case wide optional action to allow uploads. After the Client Intake Stage, add a Wait shape with a timer set to 72 hours.
C. Configure a service level agreement on the Stage that contains the Client Consultation Process with a deadline of 72 hours.
D. Configure a child Case after the Client Intake Stage to upload recordings. Add a Wait shape with a Case dependency until the child Case is resolved.
Answer: B
Question #8 (Topic: Exam A)
You are building a customer service application where each customer request is handled as a separate Case. To manage these Cases, you need to configure workflows and assign them to different service teams.
Which Class type should you use to define these Case Types and workflows?
Which Class type should you use to define these Case Types and workflows?
A. Work class
B. Rule class
C. Base class
D. Data class
Answer: A
Question #9 (Topic: Exam A)
In a Case Lifecycle for an online order, which Stage typically handles exceptions such as order cancellations or returns?
A. Create Stage
B. Primary Stage
C. Alternate Stage
D. Resolution Stage
Answer: C
Question #10 (Topic: Exam A)
A museum ticketing case has an option for students or seniors to enter identifying information. If the customer information identifies the user as a student or senior, they do not need to enter payment information and they receive their ticket.
How do you implement this requirement?
How do you implement this requirement?
A. Add an Approve/Reject step to the process for a manager to review and assess if the customer is a senior or student.
B. Configure the Enter payment information process to start if the Customer is not a student or senior.
C. Configure a decision shape. If the customer is a student, the process advances, otherwise the process ends.
D. Configure the Ticket Confirmation stage to be skipped if the Customer is not a student or a senior.
Answer: B
