Microsoft MB2-717 - Microsoft Dynamics 365 for Sales Exam
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Total 93 questions
Question #11 (Topic: Topic 1)
After several weeks of negotiation with a customer, the customer decides to purchase ten
tor them.
You need to send a new quote to the customer while keeping records of the requested
change. What should you do?
tor them.
You need to send a new quote to the customer while keeping records of the requested
change. What should you do?
A. Revise the quote, activate, and send the new quote to the customer.
B. Close the quote as Lost. Create a new quote and send it to the customer.
C. Create a new Opportunity, and send a new quote to the customer.
D. Close the Opportunity as Lost create a new quote, and send it to the customer.
Answer: A
Question #12 (Topic: Topic 1)
You are a technical support specialist for your company.
The Company's sales staff are issued a company laptop to use when interfacing with
Microsoft Dynamics 365. They need to integrate their smart phones with Microsoft
Dynamics 365 as well. Many of their phones, however, do not have a supported web
browser.
What should you suggest to meet this sales staffs need?
The Company's sales staff are issued a company laptop to use when interfacing with
Microsoft Dynamics 365. They need to integrate their smart phones with Microsoft
Dynamics 365 as well. Many of their phones, however, do not have a supported web
browser.
What should you suggest to meet this sales staffs need?
A. Advise them to run the Microsoft Dynamics 365 web app on their phones.
B. Advise them to use the web client to access Microsoft Dynamics 365 from their phones.
C. Advise them to download the Microsoft Dynamics 365 App from the Office 365 Admin portal.
D. Advise them to download the Microsoft Dynamics 365 App from their phone's store.
Answer: D
Question #13 (Topic: Topic 1)
You are a sales person using Microsoft Dynamics 365.
You need to use the web client to show the outcomes of an Opportunity to your sales team.
Which three types of information should you capture on a Resolution Activity related to a
closed Opportunity? Each correct answer presents part of the solution.
You need to use the web client to show the outcomes of an Opportunity to your sales team.
Which three types of information should you capture on a Resolution Activity related to a
closed Opportunity? Each correct answer presents part of the solution.
A. actual revenue amount from the Opportunity
B. the status of the Opportunity, Won or Lost
C. appointment activities Q D. phone call activities
D. close date of the Opportunity
Answer: A,B
Question #14 (Topic: Topic 1)
You are The technical support specialist for a company that utilizes Microsoft Dynamics
365.
A new user calls the help desk complaining that every time they try to create a record, they
are being denied the ability to The user states that some type of error is displayed as well.
What would cause this error?
365.
A new user calls the help desk complaining that every time they try to create a record, they
are being denied the ability to The user states that some type of error is displayed as well.
What would cause this error?
A. The user cannot create records using the Outlook client
B. The user failed to populate at (east one required field.
C. The user is using Dynamics 365 Business Edition father than Enterprise Edition.
D. The user cannot input more than 250 characters into a single line of text field.
Answer: A
Question #15 (Topic: Topic 1)
One of your prospects is reviewing a quote you have provided and will be making a
decision to either accept or revise your offer.
You need to reflect the prospect's response by setting the quote status.
Which two options can you use to achieve this goal? Each correct answer presents a
complete solution.
decision to either accept or revise your offer.
You need to reflect the prospect's response by setting the quote status.
Which two options can you use to achieve this goal? Each correct answer presents a
complete solution.
A. Fulfilled
B. Won
C. Inactive
D. Draft
Answer: B,D
