Microsoft MB-600 - Microsoft Power Apps + Dynamics 365 Solution Architect Exam
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Total 56 questions
Question #6 (Topic: Question Set 1)
You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires
monitoring by using KPIs.
The SLA states the following:
? Support must be provided 24 hours per day, seven days a week.
? Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements.
Which two tools should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
monitoring by using KPIs.
The SLA states the following:
? Support must be provided 24 hours per day, seven days a week.
? Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements.
Which two tools should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. enhanced SLAs with Timer Control
B. First Response by KPI
C. enhanced SLA upgrade
D. Resolve by KPI
Answer: AD
Question #7 (Topic: Question Set 1)
HOTSPOT
A company has the following workforce roles and responsibilities:
[Microsoft-MB-600-1.0/xmlfile-9_1.png]
You need to recommend the lowest-cost license type.
Which license types should you recommend? To answer, select the appropriate license in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
[Microsoft-MB-600-1.0/xmlfile-11_1.jpg]
A company has the following workforce roles and responsibilities:
[Microsoft-MB-600-1.0/xmlfile-9_1.png]
You need to recommend the lowest-cost license type.
Which license types should you recommend? To answer, select the appropriate license in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
[Microsoft-MB-600-1.0/xmlfile-11_1.jpg]
Answer: [Microsoft-MB-600-1.0/xmlfile-13_1.jpg]
Question #8 (Topic: Question Set 1)
DRAG DROP
An organization is implementing Dynamics 365 Customer Service.
The sales team wants to be able to customize some of the settings used in the business process flows.
You need to identify whether a business process flow will support the customizations.
Which customizations will work correctly? To answer, drag the appropriate tool to the correct data type. Each tool may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
[Microsoft-MB-600-1.0/xmlfile-14_1.png]
An organization is implementing Dynamics 365 Customer Service.
The sales team wants to be able to customize some of the settings used in the business process flows.
You need to identify whether a business process flow will support the customizations.
Which customizations will work correctly? To answer, drag the appropriate tool to the correct data type. Each tool may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
[Microsoft-MB-600-1.0/xmlfile-14_1.png]
Answer: [Microsoft-MB-600-1.0/xmlfile-15_1.png]
Question #9 (Topic: Question Set 1)
HOTSPOT
A client is implementing Dynamics 365 Sales. As part of the implementation, an older system with a large amount of transactions is becoming obsolete, though the
data continues to be valuable.
You need to recommend solutions that have the least impact on the database size and entity count in Dynamics 365 based on precise requirements.
Which solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
[Microsoft-MB-600-1.0/xmlfile-16_1.png]
A client is implementing Dynamics 365 Sales. As part of the implementation, an older system with a large amount of transactions is becoming obsolete, though the
data continues to be valuable.
You need to recommend solutions that have the least impact on the database size and entity count in Dynamics 365 based on precise requirements.
Which solutions should you recommend? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
[Microsoft-MB-600-1.0/xmlfile-16_1.png]
Answer: [Microsoft-MB-600-1.0/xmlfile-16_2.png]
Question #10 (Topic: Question Set 1)
You are the solution architect on a Dynamics 365 Customer Service implementation.
The organization requires the following for the implementation:
? Define the key non-functional requirements for the customer services team.
? Achieve business objectives from the future Dynamics 365 Customer Service solution.
You need to identify the top three non-functional requirements for the organization.
Which three non-functional requirements should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
The organization requires the following for the implementation:
? Define the key non-functional requirements for the customer services team.
? Achieve business objectives from the future Dynamics 365 Customer Service solution.
You need to identify the top three non-functional requirements for the organization.
Which three non-functional requirements should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. business rules to identify top customers
B. usability of business process flows
C. customer accounts administration
D. time-to-load forms
E. solution regulatory compliance
Answer: BDE
