Microsoft MB-280 - Microsoft Dynamics 365 Customer Experience Analyst Exam
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Total 183 questions
Question #11 (Topic: Topic 1, Implement Dynamics 365 Sales
)
HOTSPOT
You are setting up a product catalog.
The product catalog must be set up with the following parameters:
• $100.00 off if a customer buys more than 10 cases
• $10.00 less if a customer buys two different products together instead of individually
• Single product sold in quantities of 1, 6, and 12; price per unit decreases as quantities increase
You need to set up the parameters.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are setting up a product catalog.
The product catalog must be set up with the following parameters:
• $100.00 off if a customer buys more than 10 cases
• $10.00 less if a customer buys two different products together instead of individually
• Single product sold in quantities of 1, 6, and 12; price per unit decreases as quantities increase
You need to set up the parameters.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer: 
Question #12 (Topic: Topic 1, Implement Dynamics 365 Sales
)
A company has three business units. User privileges are set to ensure that users can only see records owned by their own business units.
If a contact is needed for all business units, one contact record must be created for each business unit. A contact is considered a duplicate if the First Name, Last Name, Email or Preferred Phone, and Business Unit columns match.
You must ensure that duplicate records are NOT created for contacts.
You need to create the duplicate detection rules.
Which two filters should you configure? Each correct answer is part of the complete solution. (Choose two.)
NOTE: Each correct selection is worth one point.
If a contact is needed for all business units, one contact record must be created for each business unit. A contact is considered a duplicate if the First Name, Last Name, Email or Preferred Phone, and Business Unit columns match.
You must ensure that duplicate records are NOT created for contacts.
You need to create the duplicate detection rules.
Which two filters should you configure? Each correct answer is part of the complete solution. (Choose two.)
NOTE: Each correct selection is worth one point.
A. First Name and Last Name and Preferred Phone and Business Unit
B. First Name and Last Name and Email and Business Unit
C. First Name and Last Name and Preferred Phone
D. First Name and Last Name and Owner
E. First Name and Last Name and Email
Answer: AB
Question #13 (Topic: Topic 1, Implement Dynamics 365 Sales
)
DRAG DROP
The product development team for a toy company creates a new remote-control toy.
You need to create the necessary records and record relationships to sell the product for a newly deployed Dynamics 365 Sales system.
Which five records and/or components should you configure in sequence? To answer, move the five appropriate records and/or components from the list of records and components to the answer area. Arrange the five records and/or components in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
The product development team for a toy company creates a new remote-control toy.
You need to create the necessary records and record relationships to sell the product for a newly deployed Dynamics 365 Sales system.
Which five records and/or components should you configure in sequence? To answer, move the five appropriate records and/or components from the list of records and components to the answer area. Arrange the five records and/or components in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer: 
Question #14 (Topic: Topic 1, Implement Dynamics 365 Sales
)
A company implements Dynamics 365 Sales.
The company has the following requirements:
• Employees must have quarterly goals. The goals must calculate all deals won by quarter for each goal.
• Managers must be able to look at the goals and calculations at any time.
The solution must use goal features WITHOUT customization.
You need to create the calculation.
What should you configure?
The company has the following requirements:
• Employees must have quarterly goals. The goals must calculate all deals won by quarter for each goal.
• Managers must be able to look at the goals and calculations at any time.
The solution must use goal features WITHOUT customization.
You need to create the calculation.
What should you configure?
A. Drill-down table
B. Rollup table
C. Rollup query
D. Goal metric
Answer: C
Question #15 (Topic: Topic 1, Implement Dynamics 365 Sales
)
You are using a forecast template.
You must configure the forecast by territory.
You need to configure the forecast parameters.
Which parameter should you configure?
You must configure the forecast by territory.
You need to configure the forecast parameters.
Which parameter should you configure?
A. Hierarchy table
B. Top of hierarchy
C. Hierarchy relationship
D. Rollup table.
Answer: C
