Microsoft Dynamics 365 for Field Service (beta) v1.0 (MB-240)

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Total 59 questions

DRAG DROP -
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task.
Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:




Answer :

Explanation:

You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?

  • A. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Cascade to No.
  • B. Create a Requirement Resource Preference record for the resource. Set the Preference Type to Restricted and Account to Adventure Works.
  • C. Select Load the Default Filters on the Schedule Board.
  • D. Create a Requirement Resource Preference record for the resource.


Answer : B

DRAG DROP -
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:




Answer :

You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

  • A. Connect to Maps in Resource Scheduling.
  • B. Configure the map on the Schedule Board.
  • C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
  • D. Set Auto Geo Code Addresses to Yes in Field Service Settings.


Answer : AC

DRAG DROP -
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:




Answer :

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

DRAG DROP -
You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field
Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:




Answer :

DRAG DROP -
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box Booking Statuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Select and Place:




Answer :

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?

  • A. Configure a work order type for high priority issues, to help categorize high priority work order records.
  • B. Configure an Incident type for high priority incidents on work order records.
  • C. Configure the status color for a booking status record, to identify high priority work order records.
  • D. Configure a priority record to allow you to identify high priority work order records.


Answer : C

The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.

  • A. Assign the Field Service-Administrator security role to the RSO user.
  • B. Add the RSO dispatcher role to a dispatcher.
  • C. Enable Resource Scheduling Optimization.
  • D. Set Connect to Maps as Yes.
  • E. Add RSO to the profile Field Service-Administrator.


Answer : CDE

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.

  • A. Certification
  • B. Approval Status
  • C. Skill
  • D. Rating Value


Answer : AC

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources#set-up-field-technician-resources

You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA"™s availability.
What should you do?

  • A. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
  • B. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
  • C. Set Real Time Mode to Yes on the Schedule Assistant view.
  • D. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.


Answer : A

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources

DRAG DROP -
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:




Answer :

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-field-service#download-the-field-service-mobile-app-on-a-phone-or- tablet

You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

  • A. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
  • B. Synchronize the Dynamics 365 for Field Service Mobile App.
  • C. Ensure that a security role has been assigned to the project.
  • D. Verify that the impacted field engineers are enabled to use this project.
  • E. Ensure that the Woodford project with the appropriate customizations has been published.


Answer : BCE

You are Dynamics 365 for Field Service Development Manager.
You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.
What should you create in order to enable this capability?

  • A. Create a project for each developer, which publishes changes to a master project.
  • B. Create a project for each developer, using security roles to identify what customizations are available for modification.
  • C. Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.
  • D. Create a project for each developer, each within its own Woodford solution.


Answer : A

You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.

  • A. Update Synchronization setting to Always Full Sync.
  • B. Update entity Sync Filter.
  • C. Update View filters.
  • D. Update the Max Sync Records setting.
  • E. Update the entity Mode to Online and Offline.


Answer : BDE

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Total 59 questions