ITIL ITILFND V5 - ITIL Foundation (Version 5) Exam
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Total 78 questions
Question #11 (Topic: Exam A)
A team is gathering customer feedback and measuring current service response times to understand its existing performance.
Which step of the continual improvement model does this activity represent?
Which step of the continual improvement model does this activity represent?
A. Where are we now?
B. Take action
C. Where do we want to be?
D. What is the vision?
Answer: A
Question #12 (Topic: Exam A)
Which guiding principle emphasizes understanding how all parts of an organization function together as an integrated system?
A. Think and work holistically
B. Focus on value
C. Keep it simple and practical
D. Progress iteratively with feedback
Answer: A
Question #13 (Topic: Exam A)
Which of the following statements about the four dimensions of product and service management is CORRECT?
A. Each dimension on its own is sufficient to achieve the desired outcomes
B. All four dimensions are critical to effective and efficient facilitation of value
C. All four dimensions apply only to product design and not to management practices
D. All four dimensions focus mainly on the activities of the service value chain
Answer: B
Question #14 (Topic: Exam A)
Which of the following BEST describes a release?
A. The addition, modification, or removal of anything that could affect services
B. A version of a product, service, or other configuration item made available for use
C. An unplanned interruption to a service or reduction in the quality of a service
D. A cause, or potential cause, of one or more incidents
Answer: B
Question #15 (Topic: Exam A)
Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?
A. Organizations and people
B. Value streams and processes
C. Partners and suppliers
D. Information and technology
Answer: A
