ITIL4 Managing Professional Transition Exam - Free ITIL Questions and Answers

Question #6 (Topic: Topic 1)

Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?

A. Safety culture B. Design thinking C. Valuable investments D. Agile

Answer: A

Question #7 (Topic: Topic 1)

Which is an example of results-based measurement and reporting?

A. Measuring and reporting the number of hours worked by service desk employees B. Measuring and reporting the number of supplier-related interruptions to a service C. Measuring and reporting the customer satisfaction with closed incidents D. Measuring and reporting the cost of providing a service to customers and users

Answer: C

Question #8 (Topic: Topic 1)

Which concept is PRIMARILY concerned with multiple teams moving to a cross-functional way of working?

A. Organizational structure B. Employee satisfaction measurement C. Working to a customer oriented mindset D. The value of positive communications

Answer: A

Question #9 (Topic: Topic 1)

An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?

A. Service integration and management B. Machine learning C. Swarming D. An information model

Answer: C

Question #10 (Topic: Topic 1)

An organization is designing a survey to assess the needs and expectations of its staff.
What is this an example of?

A. CI/CD B. Integration and data sharing C. Customer-orientation D. Employee satisfaction management

Answer: D

ITIL ITIL4 Managing Professional Transition - ITIL4 Managing Professional Transition Exam