ITIL ITIL 4 Specialist - IT Asset Management - ITIL 4 Specialist - IT Asset Management Exam
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Total 40 questions
Question #6 (Topic: Exam A)
In the context of IT asset management, which statement about policies is NOT correct?
A. Represent an operating model
B. Support governance
C. Set expectations for individuals
D. Enable compliance
Answer: A
Question #7 (Topic: Exam A)
Identify the missing word(s) in the following sentence.
The IT asset management practice can contribute to the organization’s sustainability practices by helping to ensure that each asset is given the most [?]
The IT asset management practice can contribute to the organization’s sustainability practices by helping to ensure that each asset is given the most [?]
A. life
B. waste
C. cost
D. service
Answer: A
Question #8 (Topic: Exam A)
Despite having communicated policies set at the enterprise level, an internal IT service provider is seeing an increase in shadow IT.
What challenge does this service provider MOST LIKELY need to overcome to deal with this trend?
What challenge does this service provider MOST LIKELY need to overcome to deal with this trend?
A. Lack of scope awareness
B. Lack of policy awareness
C. Lack of policy enforcement
D. Lack of a centralized distribution method
Answer: C
Question #9 (Topic: Exam A)
What describes steps needed to deliver products and services to customers and users?
A. A process
B. A value stream
C. A practice
D. IT asset management
Answer: B
Question #10 (Topic: Exam A)
How do IT asset lifecycle models contribute to a common approach to IT asset management?
A. They describe the series of steps that are undertaken to create and deliver products and services
B. They focus on combining activities from multiple practices into a single workflow
C. They provide a holistic approach to managing activities across practice boundaries
D. They define the controls and procedures for handling specific IT asset types
Answer: D
