ITIL ITIL 4 Specialist Collaborate Assure and Improve - ITIL 4 Specialist: Collaborate, Assure and Improve Exam
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Total 120 questions
Question #1 (Topic: Exam A)
An organization’s relationship manager has successfully established relationships with its suppliers.
What else should the relationship manager focus on?
What else should the relationship manager focus on?
A. Relationships with internal customers
B. Relationships between the suppliers
C. Defining the organization’s strategy
D. Defining the organization’s approach to operations
Answer: A
Question #2 (Topic: Exam A)
How should an organization’s relationship management practice interface with its supplier management practice?
A. The relationship management practice should base its approach to relationships on the details in the suppliers’ contracts
B. The relationship management practice teams should organize training sessions for their staff on how to manage suppliers’ contracts
C. The supplier management practice should follow the relationship management guidance when managing relationships with suppliers
D. The relationship management practice should follow the supplier management guidance when defining types of relationship
Answer: C
Question #3 (Topic: Exam A)
What is the type of relationship that exists between an organization and an external auditing body?
A. Service relationship
B. Non-service relationship
C. Business associate
D. Partnership
Answer: B
Question #4 (Topic: Exam A)
An IT department within an organization aims to have deeper partnerships with other organizational departments which consume IT services.
Which characteristic of the organization will contribute to this?
Which characteristic of the organization will contribute to this?
A. The IT department will be agile in development and management
B. The IT service delivery teams and application development will be outsourced
C. The IT service delivery teams will remain in the organization, but software development will be outsourced
D. The IT department will have a basic relationship with the organization’s business units
Answer: A
Question #5 (Topic: Exam A)
A service provider has made some adaptations to one of its services to offer to a customer.
What type of relationship is indicated by this?
What type of relationship is indicated by this?
A. Basic relationship
B. Cooperative relationship
C. Partnership
D. Business friend
Answer: C
