ITIL ITIL 4 Leader Digital and IT Strategy - ITIL 4 Leader Digital and IT Strategy Exam
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Total 59 questions
Question #11 (Topic: Exam A)
Which is a leadership skill that relates to having a digital mindset?
A. Looking at the potential of new tools to meet customer needs
B. Sharing success stories frequently to motivate others
C. Building a rapport with regulators and government officials
D. Measuring the success of strategic digital initiatives
Answer: A
Question #12 (Topic: Exam A)
Which statement is CORRECT about risk management in digital organizations?
A. All the organization’s stakeholders should contribute to risk assessment
B. All risk management efforts should focus on assets owned by the organization
C. All risk management should start by assessing the current state
D. All risks could cause harm to the organization if they are not managed
Answer: A
Question #13 (Topic: Exam A)
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
A. Employment laws affecting service provider staff
B. A mixed demographic of users with varied levels of IT skills
C. Knowledge and understanding of potential innovative technology
D. Well-trained service desk staff with a broad set of skills
Answer: D
Question #14 (Topic: Exam A)
An organization identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the BEST value proposition for the healthcare user market to include in the strategy?
Which is the BEST value proposition for the healthcare user market to include in the strategy?
A. The organization will be able to utilize innovative technology to develop software apps in faster times to market
B. Shareholders will receive improved dividends from increased profits without significant investment
C. Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility
D. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
Answer: C
Question #15 (Topic: Exam A)
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
A. Digital strategy
B. Digital technology
C. Digital transformation
D. Digital business
Answer: B
