PECB ISO 9001 Lead Auditor - PECB Certified ISO 9001 Lead Auditor Exam
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Total 107 questions
Question #11 (Topic: Exam A)
Select one of the options that best describes the purpose of conducting a document review: (Choose one.)
A. To detect any nonconformity of the system if documented, with audit criteria and to identify information to support the audit plan.
B. To determine the conformity of the system, as far as documented, with audit criteria and to gather information to support the audit activities.
C. To reveal whether the documented system is nonconforming with audit criteria and to gather evidence to support the audit report.
D. To establish nonconformity in the documented system with audit criteria and to gather information to compile the audit report.
E. To decide about the conformity of the documented system with audit standards and to gather findings to support the audit process.
Answer: B
Question #12 (Topic: Exam A)
Even though past audits have highlighted a consistently large number of nonconformities within an organization’s design team, the organization has not varied the frequency or duration of audits on its audit plan.
The decision for whether this situation is acceptable or not should be governed by which of the following?
The decision for whether this situation is acceptable or not should be governed by which of the following?
A. The authority of the audit team leader
B. The organization’s reasoning behind the lack of change to the audit plan
C. The availability of competent internal auditors
D. A risk-based approach to the audit programme
Answer: D
Question #13 (Topic: Exam A)
Which one of the following documents addresses audit time calculation for third-party certification audits? (Choose one.)
A. ISO 17021-1
B. ISO 19011
C. ISO 9001
D. ISO 9000
Answer: A
Question #14 (Topic: Exam A)
DRAG DROP
Whistlekleen is a national dry cleaning and laundry organization with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry. The Quality Manager tells you that these are the oldest shops in the organization. The cleaning equipment needs replacing but the organization cannot afford it now. You learn that the shop managers were told to dismiss most of the claims based on the poor quality of the laundered materials.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
Match the ISO 9001 clauses to the statements.
To complete the table, click on the blank section, you want to complete so it is highlighted in red and then click on the applicable clause of ISO 9001 below. Alternatively, you may drag and drop each of the following clause’s ISO 9001 shown to the appropriate statement.
Whistlekleen is a national dry cleaning and laundry organization with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry. The Quality Manager tells you that these are the oldest shops in the organization. The cleaning equipment needs replacing but the organization cannot afford it now. You learn that the shop managers were told to dismiss most of the claims based on the poor quality of the laundered materials.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
Match the ISO 9001 clauses to the statements.
To complete the table, click on the blank section, you want to complete so it is highlighted in red and then click on the applicable clause of ISO 9001 below. Alternatively, you may drag and drop each of the following clause’s ISO 9001 shown to the appropriate statement.
Answer: 
Question #15 (Topic: Exam A)
Noitol is an organization specializing in the design and production of e-learning training materials for the insurance market. During an ISO 9001 audit of the development department, the auditor asks the Head of Development about the process used for validation of the final course design. She states that they usually ask customers to validate the product with volunteers. She says that the feedback received often leads to key improvements.
The auditor samples the design records for a recently completed course for the 247 Insurance organization. Design verification was carried out but there was no validation report. The Head of Development advises that this customer required the product on an urgent basis, so the validation stage was omitted. When asked, the Head estimates that this occurs about 50% of the time. She confirms that they always ask for feedback and often make changes. There is no record of feedback in the design file for the course.
The auditor raises a nonconformity against ISO 9001. Which one of the following options is the basis for the non-conformity? (Choose one.)
The auditor samples the design records for a recently completed course for the 247 Insurance organization. Design verification was carried out but there was no validation report. The Head of Development advises that this customer required the product on an urgent basis, so the validation stage was omitted. When asked, the Head estimates that this occurs about 50% of the time. She confirms that they always ask for feedback and often make changes. There is no record of feedback in the design file for the course.
The auditor raises a nonconformity against ISO 9001. Which one of the following options is the basis for the non-conformity? (Choose one.)
A. 8.3.5 – The improvements made the course designs are not documented. Feedback from customers is not always actioned.
B. 8.6 – Course materials are released without proper approval. A course for 247 Insurance was released on an urgent basis.
C. 8.3.4.d – Design validation is not always conducted. It is omitted about half of the time.
D. 8.3.2.c – Design planning does not include design validation. Design verification is part of the planning process.
Answer: C
