What is a best practice to use to disengage from a customer?
Answer : C
What is the most important role of support centre services?
Answer : B
What is the best description of an incident?
Answer : B
What is a best practice to use when assisting an emotional caller?
Answer : A
What is the most likely result of gaining a better understanding of a customer underlying psychological needs? B.The customer business needs will be misunderstood.
Answer : A
What is a best practice when helping a customer whose native language is different to yours?
Answer : A
What is the best reason for displaying a good service attitude?
Answer : B
A customer calls with a problem you know they could solve using the Support Centre web site. What is a best practice for encouraging the customer to try self-help?
Answer : B
Which statement best characterises a friendly and supportive workplace?
Answer : B
Which statement best describes a good leader?
Answer : C
Which action best illustrates a positive service attitude?
Answer : A
What is a best practice for reducing conflict?
Answer : C
What is a best practice for acknowledging a customer feelings?
Answer : B
What is the benefit of good teamwork to an organisation?
Answer : A
What is a best practice for negotiating with a customer?
Answer : B