Genesys GCX-GCD - Genesys Cloud CX: Developer Exam
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Total 149 questions
Question #11 (Topic: Exam A)
Which of the following statements defines a fatal question in an Evaluation Form?
A. Fatal questions are weighted higher than non-fatal questions.
B. Fatal questions are critical questions If scored “No”. the evaluation score will be zero.
C. Fatal questions are critical questions If scored No the agent will be removed from the queue.
D. Fatal questions are the same as critical questions.
Answer: B
Question #12 (Topic: Exam A)
Which dialing mode dials multiple contacts once an agent becomes available?
A. Power
B. Predictive
C. Progressive
D. Agentless
Answer: B
Question #13 (Topic: Exam A)
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
A. Performance > Workspace > Dashboards
B. Performance > Overview (Evaluations)
C. Admin > Contact Center
D. Admin > Quality
Answer: A
Question #14 (Topic: Exam A)
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
A. Public Interface Services
B. Core Services
C. Communication Services
D. Application Services
Answer: B
Question #15 (Topic: Exam A)
What type of trunk would you configure to connect to AudioCodes phones?
A. WebRTC phone trunk
B. Phone trunk
C. External trunk
D. Network interface trunk
Answer: C
