Genesys GCX-ARC - Genesys Cloud CX: Architect Exam
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Total 119 questions
Question #1 (Topic: Exam A)
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
A. Hold Music
B. Play Wait Time
C. Play Estimated Wait Time
D. Approximate Wait Time
Answer: C
Question #2 (Topic: Exam A)
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
A. Collect Input
B. Set Screen Pop
C. Call Data Action
D. Set UUI Data
Answer: B
Question #3 (Topic: Exam A)
What is the purpose of a Secure Call flow in Genesys Cloud Architect?
A. Prioritize high-priority calls by routing them to agents first.
B. Mask sensitive information, such as payment details, during a call.
C. Temporarily disable IVR options for call redirection.
D. Automatically route calls to external systems for escalation.
Answer: B
Question #4 (Topic: Exam A)
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
1. Closed
2. Emergency
3. Open
4. Holiday
A. 2, 3, 4, 1
B. 2, 4, 1, 3
C. 2, 3, 1, 4
D. 2, 1, 4, 3
Answer: B
Question #5 (Topic: Exam A)
Your company is designing an IVR system that lets customers interact using voice and keypad inputs.
Which feature should you enable to let callers speak their selections instead of pressing buttons?
Which feature should you enable to let callers speak their selections instead of pressing buttons?
A. Text-to-Speech (TTS)
B. Conversational Artificial Intelligence (AI)
C. Speech Recognition
Answer: C
