Genesys GCP-GCX - Genesys Cloud CX Certified Professional – Consolidated Exam
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Total 171 questions
Question #6 (Topic: Exam A)
Which feature enables a voice interaction to interrupt an email interaction?
A. Utilization
B. ACD Skills
C. Emergency Routing
D. Scripts
Answer: A
Question #7 (Topic: Exam A)
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?
What is the maximum number of rings that can be defined for Bullseye routing?
A. 8
B. 6
C. 4
D. 2
Answer: B
Question #8 (Topic: Exam A)
The license used by a user is determined by the permissions enabled in the roles assigned to that user.
A. True
B. False
Answer: A
Question #9 (Topic: Exam A)
Which role is automatically assigned to a new user?
A. User
B. Communicate - User
C. admin
D. employee
Answer: A
Question #10 (Topic: Exam A)
Select the features available in Genesys Cloud CX Architect. (Choose three.)
A. Play pre-recorded messages
B. Convert text to speech
C. Configure queues
D. Create skills
E. Receive and route calls
Answer: CDE
