Genesys GCP-GC-REP - Genesys Cloud Certified Professional – Reporting and Analytics Exam
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Total 35 questions
Question #11 (Topic: Topic 1)
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
A. Agent Status
B. Grid
C. Text
D. Metric
E. Interaction
F. Chart
Answer: ABDF
Question #12 (Topic: Topic 1)
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?
A. Yes
B. No
Answer: A
Question #13 (Topic: Topic 1)
What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?
A. AHT
B. ASA
C. ACW
D. ATT
Answer: B
Question #14 (Topic: Topic 1)
How is Service Level calculated by default?
A. (Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting(s)))*100
B. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of offered interactions) + (Calculation Option Switch Setting(s)))*100
C. (Number of answered interactions – number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
D. (Number of answered interactions + number of answered interactions that miss the service level target) / ((Number of answered interactions + number of abandoned interactions) + (Calculation Option Switch Setting(s)))*100
Answer: C
Question #15 (Topic: Topic 1)
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for _________.
A. 14 days
B. 90 days
C. 7 days
D. 30 days
Answer: A
