Genesys Cloud Certified Professional - Implementation v1.0 (GCP-GC-IMP)

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Total 71 questions

What additional functionality does Communicate brings to Genesys Cloud?

  • A. Knowledge base features, such as FAQs and Communities.
  • B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
  • C. Call center features such as ACD and scripting.
  • D. Directory capabilities, such as advanced search, profiles, and keyword searching.


Answer : B

What are two methods for creating a conference call in Genesys Cloud? (Choose two.)

  • A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
  • B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
  • C. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
  • D. Have all attendees call you. When all calls are active, click the Start Conference button.


Answer : AB

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

  • A. External trunk
  • B. Network interface trunk
  • C. WebRTC phone trunk
  • D. SIP phone trunk


Answer : D

Where should the WAN interface of the Edge appliance connect?

  • A. A network segment that is not accessible to the public Internet.
  • B. A network segment that has access to your internal LAN.
  • C. A network segment connected directly to Customer Care.
  • D. A network segment that has outbound access to the public Internet.


Answer : D

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

  • A. The phone model
  • B. The Base Settings
  • C. The phone name
  • D. The Hardware ID (MAC address)


Answer : D

Which of the following is NOT a Genesys Cloud Collaborate feature?

  • A. Text Chat
  • B. AI Chat
  • C. Video Chat
  • D. Content Management


Answer : B

Files uploaded to the workspace can be shared with non-members of the Genesys Cloud organizations.

  • A. True
  • B. False


Answer : B

Genesys Cloud Collaborate support video chat with up to _____ people simultaneously.

  • A. 8
  • B. 10
  • C. 12
  • D. 14


Answer : C

What level of permissions does a user require to view the organization settings?

  • A. Admin
  • B. Agent
  • C. Supervisor
  • D. All of the above


Answer : A

Disabling file attachments in chat is related to _________ .

  • A. Global Setting
  • B. Security and Compliance
  • C. Telephone
  • D. Chat


Answer : A

Which of the following Edge features provides client and server-side call matching?

  • A. SIP gateway
  • B. SIP proxy
  • C. Media server
  • D. Call broker


Answer : B

SIP Access Control can apply to both inbound and Outbound Calls.

  • A. True
  • B. False


Answer : A

Which of the following Edge contains the built-in remote survivability mode?

  • A. SIP gateway
  • B. Call broker
  • C. SIP proxy
  • D. Disaster recovery


Answer : D

Which of the following statements about WebRTC phones is incorrect?

  • A. Genesys Cloud WebRTC phone runs in the browser.
  • B. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
  • C. It is assigned to a specific user and only that user has permission to use the phone.
  • D. A WebRTC phone can be used even when disconnected from the Cloud.


Answer : B

Between which hours of the day does Genesys Cloud update to the latest version of Edge software by default?

  • A. Noon to 3 PM
  • B. Midnight to 3 AM
  • C. 2 AM to 5 AM
  • D. 2 PM to 5 PM


Answer : C

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Total 71 questions