Salesforce Field Service Consultant - Field Service Consultant Exam
Page: 3 / 30
Total 146 questions
Question #11 (Topic: Exam A)
Universal Containers wants to assign Service Appointments based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
How should a Consultant assign Service Appointments to the Polygon?
A. Set the Territory Assignment Policy to the Highest Level.
B. Set the Territory Assignment Policy to the Lowest Level.
C. Set the Polygon Assignment Policy to the Lowest Level.
D. Set the Polygon Assignment Policy to the Highest Level.
Answer: C
Question #12 (Topic: Exam A)
Universal Containers products need to be traceable from the factory to customer sites. The products are installed using disposable kits.
How should the Consultant configure this?
How should the Consultant configure this?
A. Create the products as serialized inventory and the installation kits as unserialized inventory.
B. Create the products and the installation kits as serialized inventory.
C. Create the products and the installation kits as unserialized inventory.
D. Create the products and the installation kits as a single serialized product.
Answer: A
Question #13 (Topic: Exam A)
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
A. Create Resource Absences every day.
B. Use the Resource Availability Rule.
C. Use appropriate Resource Operating Hours.
D. Create a recurring Service Appointment.
Answer: B
Question #14 (Topic: Exam A)
Universal Containers wants to provide Technicians with the ability to capture details and customer approval on completed work to send to the customer electronically.
What should a Consultant recommend to meet this requirement?
What should a Consultant recommend to meet this requirement?
A. Create a Process Builder to generate a report.
B. Create a custom report.
C. Use the standard Work Order email template.
D. Use the standard Service Report.
Answer: D
Question #15 (Topic: Exam A)
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?
Which action should a consultant recommend?
A. Check ‘Keep These Appointments Scheduled’.
B. Include a Match Fields work rule.
C. Assign a high efficiency score.
D. Link rules to Relevance Groups.
Answer: B
