Salesforce Certified AI Specialist - Certified AI Specialist Exam
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Total 118 questions
Question #11 (Topic: Exam A)
The marketing team at Universal Containers is looking for a way to personalize emails based on customer behavior, preferences, and purchase history.
Why should the team use Einstein Copilot as the solution?
Why should the team use Einstein Copilot as the solution?
A. To generate relevant content when engaging with each customer
B. To analyze past campaign performance
C. To send automated emails to all customers
Answer: A
Question #12 (Topic: Exam A)
What is the role of the large language model (LLM) in executing an Einstein Copilot Action?
A. Determine a user’s access and sort actions by priority to be executed
B. Find similar requests and provide the actions that need to be executed
C. Identify the best matching actions and correct order of execution
Answer: C
Question #13 (Topic: Exam A)
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?
A. Einstein Copilot Action: Summarize Record
B. Einstein Copilot Action: Find Similar Opportunities
C. Einstein Copilot Action: Draft or Revise Sales Email
Answer: C
Question #14 (Topic: Exam A)
What is best practice when refining Einstein Copilot custom action Instructions?
A. Provide examples of user messages that are expected to trigger the action.
B. Use consistent introductory phrases and verbs across multiple action instructions.
C. Specify the persona who will request the action.
Answer: A
Question #15 (Topic: Exam A)
An AI Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client.
How should the AI Specialist integrate the custom LLM into Salesforce?
How should the AI Specialist integrate the custom LLM into Salesforce?
A. Create an application of the custom LLM and embed It in Sales Cloud via iFrame.
B. Enable model endpoint on OpenAI and make callouts to the model to generate emails.
C. Add the fine-tuned LLM in Einstein Studio Model Builder.
Answer: C
