A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:
Answer : A
Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?
Answer : B
A return material authorization (RMA) policy is used in reverse logistics to:
Answer : C
Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?
Answer : B
A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firms ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?
Answer : B
The primary reason for a firm to pursue strategic supply chain activities is to:
Answer : A
A main benefit of using customer relationship management (CRM) is:
Answer : C
The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:
Answer : B
After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?
Answer : C
Which of the following types of information would be an appropriate basis for a qualitative forecast?
Answer : B
A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?
Answer : A
A manufacturer uses standard costing, and a potential supplier uses activity-based costing.
This difference most likely will have implications for which of the following types of future decisions?
Answer : B
The value that logistics provides within the supply chain can best be summarized as:
Answer : A
A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products. Which of the following distribution strategies would be the most appropriate for the business-strategy change?
Answer : C
A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators. This is an example of which of the following strategies?
Answer : C