APICS Certified Supply Chain Professional v1.0 (CSCP)

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Total 490 questions

Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?

  • A. Delivery lead times are consistent.
  • B. Risk pooling benefits are negated.
  • C. Distribution overhead is increased.
  • D. Order-fill rate is decreased.


Answer : B

Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?

  • A. Improved transparency of collaboration relationships
  • B. Increased performance in balanced scorecard
  • C. Reduced inventory levels for key items
  • D. Better synchronization of planning and operations


Answer : D

An advantage of using a third-party logistics service (3PL) is improved:

  • A. on-time delivery of shipments due to higher inventory levels.
  • B. cost structure due to economies of scale.
  • C. access to smaller markets due to localization.
  • D. risk visibility due to inventory consolidation.


Answer : B

A return material authorization (RMA) policy is used in reverse logistics to:

  • A. physically transport returned items by using an efficient transportation mode.
  • B. minimize the number of returned items by involving product design and demand forecasting.
  • C. reduce the cost of returned items by refusing to accept items that should not be returned.
  • D. reclaim substantial value from returned items by recycling.


Answer : C

A companyג€™s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?

  • A. Internal rate of return (IRR)
  • B. Lifetime customer value (LCV)
  • C. Net present value (NPV)
  • D. Return on investment (ROI)


Answer : B

Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

  • A. Reducing the size of the sales force by automating activities
  • B. Gaining a better understanding of customer requirements
  • C. Implementing automated inter-organizational processes
  • D. Focusing sales efforts on the most profitable customers


Answer : B

A main benefit of using customer relationship management (CRM) is:

  • A. maximization of on-time delivery.
  • B. minimization of product returns.
  • C. identification of customers with high lifetime value.
  • D. finding new markets for existing products and services.


Answer : C

Which of the following indicators is most appropriate to use as a measure of supply chain utilization?

  • A. Production equipment productivity
  • B. Net asset turns
  • C. Value-added productivity per employee
  • D. Upside flexibility


Answer : B

The main benefit of a mass customization product design strategy is to:

  • A. sell high quantities of product to specific customer segments.
  • B. achieve economies of scale in purchasing components.
  • C. offer more product variety while keeping inventories low.
  • D. avoid assembly of finished products.


Answer : C

Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

  • A. wider variety.
  • B. shorter lead time.
  • C. higher profit margins.
  • D. lower sales volumes.


Answer : C

A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:

  • A. fourth party logistics providers.
  • B. third party logistics providers.
  • C. retail services providers.
  • D. distribution services providers.


Answer : B

Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:

  • A. forward supply chain.
  • B. marketing process.
  • C. manufacturing process.
  • D. sales and operations planning process.


Answer : A

The primary reason for a firm to pursue strategic supply chain activities is to:

  • A. gain competitive advantage.
  • B. reduce costs.
  • C. increase productivity.
  • D. decrease product lead time.


Answer : A

A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?

  • A. Customer segmentation
  • B. Customer-facing ordering systems
  • C. Customer relationship management (CRM)
  • D. Supply Chain Operations Reference (SCORֲ®)


Answer : A

A company has been delivering a global product that no longer appears profitable. Senior managementג€™s best response is to:

  • A. analyze product profitability by market segment.
  • B. discontinue the product based on eroding profitability.
  • C. provide additional incentives to the sales force.
  • D. increase promotional activity across all markets.


Answer : A

Page:    1 / 33   
Total 490 questions