ASQ CMQ-OE - Certified Manager of Quality/Organizational Excellence Exam Exam

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Total 578 questions

The decision-making authority delegated to lower management levels depends on:

I: The situation -
II: The extent of centralization or decentralization
III: Which people in the organization have the best information
IV: The complexity of the environment in which the organization functions

  • A. I and III
  • B. II and IV
  • C. I, II, and IV
  • D. I, II, III, and IV


Answer : D

Organizational culture is comprised of:

  • A. Organization policy
  • B. Strategic plans
  • C. Values, norms, and assumptions shared by the organization members
  • D. Core competency of the organization


Answer : C

A leader derives her or his leadership role from:

  • A. Her or his experience and training
  • B. Acceptance of her or his direction by the followers
  • C. Top management
  • D. Acceptance by the external customers and the public


Answer : B

Situational leadership is applicable when:
I: One approach does not meet every situation
II: A new person on the job requires a lot of direction
III: A new process has been introduced
IV: The performer has mastered the task assigned

  • A. II and III only
  • B. IV only
  • C. I, II, III, and IV
  • D. III only


Answer : C

Which of the following is not usually a role of a manager?

  • A. Selects people to fill job vacancies
  • B. Mentors a potential candidate for management
  • C. Determines the legality of a supplier–partnership agreement
  • D. Organizes the work to be done


Answer : C

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Total 578 questions