Which of the following elements would be expected to be included in a good project plan?
I: Cost–benefit analysis -
II: Timetable for completion -
III: Description of required resources
IV: Statement of project deliverables
Answer : D
Which of the following is not an advantage of a formal project report?
Answer : A
The most critical use for project portfolio analysis is to:
Answer : C
Given a four-week project involving 22 tasks, a budget of $22,000, and a part-time team (project manager and two analysts), which project management tool will most likely be used to display project progress to management?
Answer : D
The mission statement for a quality function would best focus on:
Answer : C
Which of the following quality tools is most likely to identify a specific quality system effectiveness problem to be addressed?
Answer : A
The Baldrige Award performance excellence criteria address which types of performance?
I: Procedural compliance -
II: Supplier related -
III: Customer related -
IV: Financial and marketplace
Answer : C
The purpose of the ISO 9001 standard is to:
I: Provide confidence in quality management systems by offering a common basis for assessments.
II: Provide confidence to customers and other stakeholders that the requirements for quality are being, or will be, met.
III: Systematically pursue ever higher levels of overall company and human performance, including quality, productivity, and time performance.
IV: Build loyalties and teamwork while encouraging and supporting initiative and risk taking.
Answer : A
Which of the following is true?
Answer : A
Which of the following concepts may best exemplify a universal business rationale for improving quality?
Answer : C
All but one of the following statements is true. Which one is not true?
Answer : D
The concept of self-control by a production worker includes:
I: Knowing what the organizational goals are, what the job objective is, and the standard for performance.
II: Knowing what the actual performance is.
III: Notifying supervision whenever a nonconformance occurs.
IV: Having the means for changing the performance when it does not conform to the goals, objectives, and standard.
Answer : D
A new process improvement team has just flowcharted how a process currently works. The value to the team is to:
Answer : B
An acute-care unit of a medium-size hospital wants to develop a standardized approach to root cause analysis to improve diagnostic effectiveness. What tools should they consider for their “toolbox”?
I: Flowchart -
II: Check sheet and Pareto chart
III: Fishbone chart -
IV: Five whys -
V: Histogram and scatter diagram
VI: Control charts -
VII: DMAIC
Answer : D
A work team has identified three software packages that will help them dramatically improve a process and needs to decide which to purchase. Each package has some of the same and some different features and there are many different criteria that need to be used in making the decision. Which of the following tools is likely to be most valuable for helping the team decide?
Answer : A