ServiceNow CIS-HAM - Certified Implementation Specialist – Hardware Asset Management Exam
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Total 184 questions
Question #6 (Topic: Exam A)
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
A. Mobile Asset Receiving
B. Mobile My Assets
C. Hardware Model Normalization
D. Hardware Asset Dashboard
E. Stockrooms
F. Asset & Model Records
G. Asset Inventory Audit
Answer: CDG
Question #7 (Topic: Exam A)
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
A. Integrates with business services via the Service Catalog from request through to disposal
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
C. Provides input into, aligns with, and follows corporate governance
D. Improves application privacy and security adherence
E. Leverages Service Mapping to predict service impact
Answer: ABC
Question #8 (Topic: Exam A)
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
A. A user may have multiple roles, but a single persona
B. Roles control access to features in the product
C. Personas represent types of users of the product
D. Personas control access to features in the product
E. Roles represent types of users of the product
F. A user may have multiple roles and personas
Answer: ABCF
Question #9 (Topic: Exam A)
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
D. Create flows
E. Import assets
F. Add Service Catalog entries
Answer: ABCF
Question #10 (Topic: Exam A)
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
A. Financial
B. Lifecycle
C. Contractual
D. Operational
E. Relationship
Answer: DE
