Certified Implementation Specialist - Event Mangement v1.0 (CIS-EM)

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Total 109 questions

Alerts are processed using which of the following? (Choose three.)

  • A. Alert management rules
  • B. Event action rules
  • C. Event rules
  • D. Scheduled jobs
  • E. Java and Groovy scripts


Answer : ACD

The individual commands that the Agent Client Collector executes on the host are known as what? (Choose three.)

  • A. Events
  • B. Checks
  • C. Parameters
  • D. Policies
  • E. Metrics
  • F. Scripts


Answer : ABE

What is Event Management licensing based on?

  • A. The number of unique nodes that can send events to the instance
  • B. The number of connectors and listeners it will collect data from
  • C. The number of connectors it will collect data from
  • D. The number of CIs in the CMDB that it will be monitoring


Answer : D

What missing attribute would cause an event to have a state of Error?

  • A. Metric Name
  • B. Source
  • C. Classification
  • D. Node
  • E. Severity


Answer : E

Modified Agent Client Collector policies do not take effect until what action is taken?

  • A. The check is tested on an existing agent/host
  • B. The policy is republished
  • C. Agents re-run the discovery policy
  • D. MID server synchronization is initiated
  • E. Agents are restarted


Answer : E

What does the Asynchronous Messaging Bus (AMB) channel do on the MID Server?

  • A. Opens an inbound connection to the MID Server
  • B. Allows Web Server transactions to be passed to ServiceNow
  • C. Sends heartbeat information to the ServiceNow instance to ensure MID is communicating
  • D. Continually queries the External Communication Channel (ECC) queue via a persistent query


Answer : D

Within the ServiceNow IT Operations Management solution set, which statement most accurately describes what Event Management is?

  • A. The process responsible for defining, analyzing, planning, measuring, and improving all aspects of the availability of IT services
  • B. The process responsible for ensuring the capacity of IT Services and IT infrastructure is able to deliver agreed upon service level targets in a cost-effective manner
  • C. The process responsible for monitoring all abnormal occurrences throughout the IT infrastructure, allowing for normal operations, and detecting and escalating exception conditions
  • D. The process responsible for recovery action and planning through machine learning


Answer : A

When creating a task from an alert what Event Management Module would be used?

  • A. Event Rules
  • B. Alert Correlation Rules
  • C. Task Management
  • D. Alert Management


Answer : D

What is the preferred method of parsing in the Transform/Compose step of an event rule?

  • A. Python
  • B. Regex
  • C. sed/awk
  • D. JavaScript


Answer : B

What are the server requirements to allow Operational Intelligence to successfully collect operational metric data via a push?

  • A. This requires a minimum of three MID Servers - two for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).
  • B. This requires a MID Web Server in addition to the MID Server.
  • C. Nothing additional is required; this is handled by the MID Server.
  • D. This requires a minimum of two MID Servers - one for Event Management and one additional MID Server dedicated for use by Operational Intelligence (OI).


Answer : B

What would be an appropriate use case for having to write JavaScript in Event Management?

  • A. To change the value of the message key
  • B. To create a custom action within a subflow
  • C. To parse a node name out of your raw event data in an event rule
  • D. To automatically create an incident


Answer : B

A dynamic grouping of CIs based upon common criteria (filtered CI classes) that can be visualized in operator workspace is called?

  • A. A business service
  • B. A technical service
  • C. An application service
  • D. A manual service
  • E. A scoped service


Answer : C

During CI binding, CI matching is done using which two fields? (Choose two.)

  • A. Message Key
  • B. Additional Information
  • C. Source
  • D. Node


Answer : BD

What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)

  • A. Correctness
  • B. Completeness
  • C. Configuration
  • D. Conciseness
  • E. Conformity
  • F. Compliance


Answer : ABF

When sending data from the monitoring source to the additional_info field, what format is supported?

  • A. XML
  • B. JSON
  • C. YAML
  • D. Comma separated


Answer : B

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Total 109 questions