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Total 83 questions
Which of the following measurements can be obtained using Reporting? (Choose two.)
- A. Weekly comparison of Incident resolution time vs SLA met percentage
- B. Forecast of HR Case Resolution Times over the Next Month
- C. Currently Active Incidents with Open Problems
- D. Current view of Employees by Department
- E. Department Headcount Over Time
Answer : CD
What is the best way to limit the exponential growth of Breakdown element scores?
- A. By consolidating Breakdowns
- B. By unchecking the “Collect breakdown matrix” property of an indicator
- C. By defining no more than 2 Breakdowns
- D. By changing the value of “Maximum number of breakdown elements in scorecard lists” property
Answer : B
How is an Indicator Source used in data collection?
- A. Collect all the matching records into a temporary result set
- B. Build the first half of an encoded query
- C. Create a new Scores table for the selected Facts table
- D. Act as a folder to keep similar indicators together
Answer : A
When configuring an Interactive Filter on a dashboard, how do you ensure that Report widgets will be filtered correctly.
- A. Edit each widget and enable “Apply Dashboard Filter”
- B. Edit each widget and enable “Follow element”
- C. For each widget, enable “Act as interactive filter”
- D. For each widget, enable “Follow interactive filter”
Answer : D
Which of the following scenarios require the use of a scripted Breakdown Mapping? (Choose two.)
- A. Categorizing Requests based on the number of times they were updated.
- B. Categorizing the length of time since Tasks were updated into Age Ranges.
- C. Categorizing Incidents based on their Priority.
- D. Categorizing Tasks based on the Hour of the Day they were created.
Answer : BD
What is the purpose of an On-click behavior configuration in a Performance Analytics Widget?
- A. Enable real-time data updates to the widget
- B. Add a secondary Y-axis to the widget chart
- C. Navigate to an external URL instead of the Analytics Hub
- D. Navigate to a URL within the ServiceNow instance instead of the Analytics Hub
Answer : D
What is the purpose of the Field attribute on a Breakdown Source form?
- A. Defines the relationship between the corresponding Breakdown and Indicators
- B. Provides security for the Breakdown values based on user permissions
- C. Limits the number of values returned by the Breakdown Source
- D. Identifies the field that contains a unique value for every record for the breakdown source facts table
Answer : A
Select the statements which correctly describe the respective Performance Analytics object behavior. (Choose two.)
- A. The frequency of an Indicator can differ from that of an Indicator Source
- B. Data collection must be completed before assigning Breakdowns to an Indicator
- C. Breakdowns require a Breakdown Mapping to be added to an Automated Indicator
- D. Indicator Sources with a Monthly frequency can still be collected in a Daily job
Answer : CD
After importing an Update set from another instance, the Indicators, Breakdowns, and Jobs are imported correctly, but all of the Dashboards are completely empty. What is the most likely cause of this?
- A. The user does not have permissions to view the Dashboard.
- B. The Data Collection jobs have not finished running.
- C. The Widgets are corrupted.
- D. “Unload Dashboard” was not performed before migrating the Update set.
Answer : D
You have the following configuration:
• Indicator Average age open incidents with two Breakdowns:
o Assignment Group Manager
o Assignment Group
You have this new requirement:
• When navigating the Average age open incidents Indicator and drilling into an Assignment Group Manager Breakdown element, the viewer should see the groups managed by the selected manager.
Which is the best way to achieve the desired result?
- A. Create a Breakdown relation between the Assignment Group Manager and the Assignment Group breakdowns.
- B. Create a separate Indicator for each manager and apply additional conditions to the Indicator to only include incidents where they are the Assignment Group manager.
- C. Create a script that runs against the Breakdown, where the elements are filtered to show only the manager’s groups.
- D. Modify the “Average age open incidents” Indicator to add an additional condition that applies a dynamic filter, based on the logged in manager.
Answer : A
Select the statement which correctly returns the global target.
- A. pa.getTarget([[Number of open incidents]], score_end)
- B. pa.getTargetGap([[Number of open incidents]], score_end)
- C. pa.getGlobalTarget($[[Number of open incidents]], score_end)
- D. pa.Target([[Number of open incidents]], score_end)
Answer : C
The scores of an Automated Indicator are correct as of:
- A. Most recent Collection time
- B. The time the indicator is viewed
- C. Midnight local time
- D. Midnight UTC
Answer : B
An Indicator stores the value 4250.2.
If the Precision is set to 2, what is displayed in a Score widget?
- A. 4.25k
- B. 4k
- C. 4.250.2
- D. 4.250.20
Answer : D
What happens when Collect records is enabled on the Indicator form?
- A. A preview of the records that match the condition is displayed.
- B. A list of sys_ids is stored during collection to allow drill down to records.
- C. An ad-hoc job runs to collect the scores immediately for testing purposes.
- D. An exact copy of the matching records are retained for future reference.
Answer : A
Consider the following configurations and requirements:
• You plan to set up an Indicator, Average Assignment Duration, to trend the duration of time Resolved Incidents are assigned to Assignment Groups.
• There is an existing metric called Assignment Group which already tracks the duration of time an Incident is assigned to different Assignment Groups.
How would you configure the Indicator Source for the Average Assignment Duration Indicator?
- A. Facts table: Incident Metric | Conditions: Resolved on Today AND Definition is Assignment Group
- B. Facts table: Incident | Conditions: Resolved on Today AND Value is Assignment Group
- C. Facts table: Incident | Conditions: Resolved on Today AND Definition is Assignment Group
- D. Facts table: Incident Metric | Conditions: Resolved on Today AND Value is Assignment Group
Answer : A
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