Business Process Manager (BPM) v6.0 (BPM-001)

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Total 75 questions

______________ are designed to control, define, standardize, and structure how procedures are carried out within an organization.

  • A. Business rules
  • B. Business analysis
  • C. Business ethics
  • D. Business strategy


Answer : A

Technology that enables workflow in processes are called:

  • A. Workflow designs
  • B. Workflow solutions
  • C. Technical aids
  • D. Workflow engines


Answer : D

Paul is currently testing the design of his process. He is piloting the process and implementing feedback to optimize his process before he implements it across the organization. Paul is:

  • A. Wasting his time
  • B. Using the Six Sigma approach
  • C. Using the iterative design approach
  • D. Using the Lean approach


Answer : C

_______________is the first step of Business Process Improvement model.

  • A. How to get the Customer
  • B. Where is the Customer
  • C. Know the Customer
  • D. Know the financial status of the Customer


Answer : C

A swimlane process map:

  • A. Distinguishes the responsibilities for steps within a process
  • B. Uses colored visual indicators to indicate progress
  • C. Lists tasks and deadlines
  • D. Provides real-time data on process efficiency


Answer : A

What do business processes define?

  • A. The company’s strategy
  • B. The efficiency of process execution
  • C. The and-to-end series of events for interacting with customers
  • D. Only the in-house services


Answer : C

BPM (Business Process Management) is:

  • A. A strategic technique
  • B. An approach for performance improvement
  • C. A management discipline
  • D. A tool for automating business processes


Answer : C

One of the most important BPM success factors is

  • A. Selection of the right methods and tools
  • B. Clear responsibility for organizational hand-offs in the business processes
  • C. A group of external sponsors
  • D. A solid management organization


Answer : B

In process modeling it is beneficial if work-shop participants ____________________.

  • A. have comprehensive know how about financing issues
  • B. are informed about all IT-Systems the enterprise uses
  • C. represent the entire business process as cross-functional group
  • D. already developed a finished process module for their sector


Answer : C

What is the job of the process owner?

  • A. Responsible for process design, process performance and development of the solution
  • B. Execution of project management for re-engineering
  • C. Development of the database design for the repository
  • D. Selection and procurement of BPM-tools


Answer : A

When should effective Change Management steps start?

  • A. In the phase of the introduction of the process
  • B. After the BPM project
  • C. With the BPM project initiation
  • D. When problems occur during the implementation


Answer : C

Why is focused People & Change Management necessary in BPM?

  • A. To achieve quick wins faster
  • B. To anticipate the impact on stakeholders
  • C. To assure customers of success
  • D. To motivate the process team


Answer : B

A good process culture is characterized by __________

  • A. A matrix organization
  • B. Clearly defined business units
  • C. The overall use of BPMS-suites
  • D. Stakeholder awareness of full end-to-end processes


Answer : D

What is the primary purpose of the usage of process models?

  • A. Standardization of business processes
  • B. Preparation of training material for the launch of the processes
  • C. Analysis, documentation and design of business processes
  • D. A system for measurement of process cycle times


Answer : C

What is the goal of a process simulation?

  • A. Anticipate process behavior
  • B. Variation of parameters
  • C. Calculation of process variables
  • D. Production of a graphical process model


Answer : A

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Total 75 questions