Atlassian ACP-420 - Managing Jira Service Projects for Cloud Exam
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Total 74 questions
Question #11 (Topic: Exam A)
As a service project admin, you clicked the column header for the Created column in a queue to sort the dates from oldest to newest.
What statement is true?
What statement is true?
A. The new order by selection affects gadgets that use the filter.
B. The new order by selection only impacts you.
C. The new order by selection is saved with the queue.
D. The new order by selection impacts all the agents.
Answer: B
Question #12 (Topic: Exam A)
Ben has a mission-critical service.
Which service configuration will help Ben identify this?
Which service configuration will help Ben identify this?
A. service relationship
B. service responders
C. service tier
D. service type
Answer: C
Question #13 (Topic: Exam A)
Shruthi wants to notify specified responders of alerts in a given order.
What feature should Shruthi configure?
What feature should Shruthi configure?
A. Escalation policies
B. Rotations
C. Schedules
D. Routing rules
Answer: A
Question #14 (Topic: Exam A)
One of the following is not an appropriate use case for asset management in a service project.
Identify it.
Identify it.
A. Providing accurate data for financial reporting on valuation and depreciation.
B. Tracking physical assets like equipment, machinery, and inventory levels.
C. Implementing proactive maintenance schedules to reduce equipment failure and downtime.
D. Tracking personal items that have no significant value or relevance to the organization.
Answer: D
Question #15 (Topic: Exam A)
Some users cannot see content in a specific gadget on their dashboard.
What is the reason?
What is the reason?
A. The JQL filter used by the gadget is not shared with those users.
B. The gadget is not configured to refresh automatically.
C. The users do not have permission to view the dashboard.
D. The gadget is using an outdated version of the JQL filter.
Answer: A
