Cisco 820-605 - Cisco Customer Success Manager (CSM) Exam
Page: 2 / 33
Total 163 questions
Question #6 (Topic: Single Topic)
Which type of KPI is of the most interest to Customer Success?
A. business KPIs that define progress to the Business Outcome
B. sales KPIs for revenue generation
C. IT services KPIs for operations
D. OPEX KPIs that define the operational costs of the company
Answer: A
Question #7 (Topic: Single Topic)
What is a key driver that is creating the need for customer success?
A. financial resources
B. subscription economy
C. advanced specializations
D. portfolio management
Answer: B
Question #8 (Topic: Single Topic)
Why should a customer's success be documented?
A. to establish KPIs that measure success
B. to document roles and responsibilities for project management
C. to provide awareness of the value achieved by the solution
D. to provide expansion opportunities for the sales team
Answer: C
Question #9 (Topic: Single Topic)
What is the main objective of customer success?
A. customerג€™s return on investment
B. known and unknown features of our product and solutions
C. customerג€™s reduction of risk
D. outcomes customers are trying to achieve
Answer: D
Question #10 (Topic: Single Topic)
What is the value proposition of customer success for customers?
A. incremental rewards
B. business vision support
C. technical assistance prioritization
D. external publicity
Answer: B
