Applying Cisco Specialized Business Value Analysis Skills v7.0 (820-424)

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Total 177 questions

Which option is an example of nonfinancial benefits provided by new capabilities or realizing target outcomes?

  • A. increased sales from a specific market segment
  • B. reduced energy costs in manufacturing
  • C. reduced travel costs for executives
  • D. increased customer service satisfaction levels


Answer : D

Which option describes the recommended approach to identifying new opportunities and capabilities to support the customer?

  • A. Proactively ask business and technical decision makers about their challenges and opportunities
  • B. Wait for the customer to approach you regarding their further technology requirements
  • C. Present the features, advantages and benefits of additional technology solutions with your customer
  • D. Ask the technical and business decision makers to organize a sales meeting with your sales team


Answer : A

What is the reason for identifying business case dependencies?

  • A. They are most likely to help you propose and defend solutions with larger customer investments
  • B. Customer business executives expect Cisco to minimize the actions their teams are required to execute
  • C. To improve alignment between the customer IT organization and business units
  • D. To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled


Answer : D

Which customer-provided sources would give you insight into a public company's recent financial condition?

  • A. Quarterly filings with the country financial securities government authority
  • B. A news article about a private company rumored to be an acquisition candidate for the customer
  • C. Supporting information from an RFP the company issued 12 months ago
  • D. A brochure that describes the company's history in innovation


Answer : A

When establishing a current view of your customer, which is an appropriate internal source of information?

  • A. Service level agreements your firm helped to create, between the customer IT group and business units
  • B. Financial analyst forecasts of the company's revenue for the next 3 years
  • C. Article on the customer's new product line, published on an industry web site
  • D. Websites of partners in the customer's ecosystem


Answer : A

What should a business case executive summary contain?

  • A. Contractual terms of a maintenance agreement
  • B. Rationale for choosing a model of network hardware
  • C. Overall intent behind solutions and a statement of benefits and costs
  • D. Name of customer manager recommended to be accountable for delivering business case results


Answer : C

Who should be involved in determining key performance indicators?

  • A. Representatives of each stakeholder group
  • B. Solution architects only
  • C. Business decision makers only
  • D. Business decision makers and solution architects


Answer : D

Which option describes a dependency?

  • A. the reliance of one component on the functionality of another component
  • B. a financial term for determining revenue generation requirements
  • C. a reliance upon both quantitative and qualitative benefits of a solution component
  • D. a way of grouping and classifying similar solution building blocks


Answer : A

What two factors could influence the duration of a transition? (Choose two.)

  • A. Budget cycle and funding
  • B. Capability complexity
  • C. The # days it takes to deliver a proposal for a briefing on advanced technology
  • D. Availability of IT resources for backup and recovery


Answer : A,B

A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

  • A. Target state capabilities
  • B. The company's current value chain
  • C. A prioritized list of current pain points
  • D. Best practice metrics and industry benchmarks


Answer : A

Which of the following two options are key points for strengthening a business case?
(Choose two.)

  • A. Why Cisco solutions have been selected over alternative solutions from other vendors
  • B. The solution design and implementation plan
  • C. How much money is needed at what points in time?
  • D. The key technical value points the solution provides and the links to the financial investment in the business case
  • E. Which stakeholders have been interviewed and what are their views?


Answer : C,D

In which order should capability analysis be performed?

  • A. Business capabilities should always be analyzed first.
  • B. Technology capabilities should always be analyzed first.
  • C. Either technology or business capabilities can be analyzed first.
  • D. Technology and business capabilities should be analyzed simultaneously.


Answer : D

Which two options are potential ways the business model canvas can help to identify new business opportunities for the customer? (Choose two.)

  • A. Allowing departments to think more holistically about their business B Focusing on product benefits rather than product features
  • B. Establishing a common language and understanding between different teams and departments
  • C. Explaining why Cisco is better than alternative vendors


Answer : A,C

Which two options describe the qualities of a transactional leadership style? (Choose two.)

  • A. Democratic in nature
  • B. Leader provides rewards and incentives
  • C. Involves high level of communication
  • D. Motivate through encouragement


Answer : A,B

Which option describes the second step of the outcome-based sales approach that Cisco uses?

  • A. Gather what you know about the customer.
  • B. Assemble your sales team arid determine your objectives.
  • C. Get a lead and find a customer who may be interested.
  • D. Meet with your customer to prioritize their business care-abouts.


Answer : C

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Total 177 questions