Adopting The Cisco Business Architecture Approach v1.0 (810-440)

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Total 269 questions

According to Cisco and related to customers, which is the one and only outstanding reason and justification for business outcome-based sales approach?

  • A. Executives are interested in satisfying customers' needs and requirements.
  • B. Managers and supervisors are committed to close the quality of service gap.
  • C. Stakeholders are interested in being considered when developing and accessing business outcomes.
  • D. Customers are interested in solutions and services that result in measurable outcomes.

Answer : D

Which are the four types of requirements for aligning outcomes to business needs?

  • A. Business, Functional, Strategic, Tactical
  • B. Strategic, Tactical, Operational, Procedural
  • C. Functional, Operational, Administrative, Strategic
  • D. Business, Technical, Functional, Transitional

Answer : D

Which option must be understood before identifying business outcome opportunities?

  • A. organization chart
  • B. decision-making process
  • C. current technology plan
  • D. customer value proposition

Answer : D

Emerging trends in technology are impacting business outcomes with respect to optimization and innovation. Which are the big four emerging trends?

  • A. Cloud, Industry Issues, Consumerization, IT Appliances
  • B. Cloud, Mobility, Activity Based Working, Security
  • C. Cloud, Social Media, Software Defined Networking, Big Data
  • D. Cloud, Mobility, Analytics, Social Media

Answer : D

How could IT as a Service help drive business outcomes?

  • A. By the fast technology acquisition options for the customers.
  • B. Providing an organization with the right to use the technology and service without the need for purchasing it.
  • C. Providing an organization with various options for the types of services to deploy.
  • D. Depending upon what the business is seeking, each type of service has different financial implications for business outcomes.

Answer : C

Place the items on the left onto the correct type of financial benefit on the right.
Select and Place:

Answer :

Which two options are financial considerations related to determining business outcomes? (Choose two.)

  • A. Capital Expenditures, Operating Expenses.
  • B. Internal Return Rate, Discount Rate.
  • C. Payback, Chargeback.
  • D. Capital Expenditures, Working Capital.
  • E. Chargeback, Show back.

Answer : AE

When selling business outcomes, which two key points/ factors related to understanding actual achievement of goals must be considered? (Choose two.)

  • A. specific timeframe and periods
  • B. communicational procedures
  • C. metrics and calculation procedures
  • D. project management milestones

Answer : AC

Which three options are examples of KPIs for Business Outcomes? (Choose three.)

  • A. Improved customer satisfaction.
  • B. Increased IT service performance.
  • C. Lower IT asset obsolescence.
  • D. Revenue growth.
  • E. Lower OPEX.
  • F. Increased IT asset utilization.

Answer : ADE

Which three options are considerations you have to take into account when communicating the business outcomes story? (Choose three.)

  • A. Be aware of people's time and length of presentation.
  • B. Organize the presentation so that the message is clear and key points emerge early.
  • C. Prepare carefully the agenda and the objectives definitions.
  • D. Use the right verbal and corporate language.
  • E. Know your audience and what is of interest to them.

Answer : ABE

Why is it convenient to tie business outcomes and the customer value proposition?

  • A. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.
  • B. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.
  • C. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.
  • D. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.

Answer : C

Which option is the main element of a Business Outcomes storyline?

  • A. relevancy to customers' strategy
  • B. Cisco differentiators
  • C. Cisco products
  • D. guaranteed customer ROI

Answer : A

Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to achieve business outcomes?

  • A. Using Next Generation IT to increase service quality. Also, reducing risk, complexity and costs
  • B. Refining, enriching or developing & enabling new business processes, new markets, and customer interactions
  • C. Taking advantage of new technology to increase business relevance
  • D. Improving agility & ability to create or deploy high quality, differentiated, innovative services for end users

Answer : B

Which two options are valid combinations of tactic and audience you can use to create your business outcome message? (Choose two.)

  • A. Tactic: Use evidence; Audience type: Critical.
  • B. Tactic: Use evidence; Audience type: Uninformed.
  • C. Tactic: Build a bond; Audience type: Sympathetic.
  • D. Tactic: Build a bond; Audience type: Hostile.
  • E. Tactic: Acknowledge the view; Audience type: Critical.

Answer : AC

Which one of the following solutions enable business outcomes in the financial industry?

  • A. Multilayer Switching
  • B. Remote Expert
  • C. Plant Floor Control Network
  • D. Internet of Everything
  • E. Medianet

Answer : B

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Total 269 questions