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Total 269 questions
According to Cisco and related to customers, which is the one and only outstanding reason and justification for business outcome-based sales approach?
- A. Executives are interested in satisfying customers' needs and requirements.
- B. Managers and supervisors are committed to close the quality of service gap.
- C. Stakeholders are interested in being considered when developing and accessing business outcomes.
- D. Customers are interested in solutions and services that result in measurable outcomes.
Answer : D
Which are the four types of requirements for aligning outcomes to business needs?
- A. Business, Functional, Strategic, Tactical
- B. Strategic, Tactical, Operational, Procedural
- C. Functional, Operational, Administrative, Strategic
- D. Business, Technical, Functional, Transitional
Answer : D
Which option must be understood before identifying business outcome opportunities?
- A. organization chart
- B. decision-making process
- C. current technology plan
- D. customer value proposition
Answer : D
Emerging trends in technology are impacting business outcomes with respect to optimization and innovation. Which are the big four emerging trends?
- A. Cloud, Industry Issues, Consumerization, IT Appliances
- B. Cloud, Mobility, Activity Based Working, Security
- C. Cloud, Social Media, Software Defined Networking, Big Data
- D. Cloud, Mobility, Analytics, Social Media
Answer : D
How could IT as a Service help drive business outcomes?
- A. By the fast technology acquisition options for the customers.
- B. Providing an organization with the right to use the technology and service without the need for purchasing it.
- C. Providing an organization with various options for the types of services to deploy.
- D. Depending upon what the business is seeking, each type of service has different financial implications for business outcomes.
Answer : C
DRAG DROP -
Place the items on the left onto the correct type of financial benefit on the right.
Select and Place:
Answer :
Which two options are financial considerations related to determining business outcomes? (Choose two.)
- A. Capital Expenditures, Operating Expenses.
- B. Internal Return Rate, Discount Rate.
- C. Payback, Chargeback.
- D. Capital Expenditures, Working Capital.
- E. Chargeback, Show back.
Answer : AE
When selling business outcomes, which two key points/ factors related to understanding actual achievement of goals must be considered? (Choose two.)
- A. specific timeframe and periods
- B. communicational procedures
- C. metrics and calculation procedures
- D. project management milestones
Answer : AC
Which three options are examples of KPIs for Business Outcomes? (Choose three.)
- A. Improved customer satisfaction.
- B. Increased IT service performance.
- C. Lower IT asset obsolescence.
- D. Revenue growth.
- E. Lower OPEX.
- F. Increased IT asset utilization.
Answer : ADE
Which three options are considerations you have to take into account when communicating the business outcomes story? (Choose three.)
- A. Be aware of people's time and length of presentation.
- B. Organize the presentation so that the message is clear and key points emerge early.
- C. Prepare carefully the agenda and the objectives definitions.
- D. Use the right verbal and corporate language.
- E. Know your audience and what is of interest to them.
Answer : ABE
Why is it convenient to tie business outcomes and the customer value proposition?
- A. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.
- B. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.
- C. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.
- D. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.
Answer : C
Which option is the main element of a Business Outcomes storyline?
- A. relevancy to customers' strategy
- B. Cisco differentiators
- C. Cisco products
- D. guaranteed customer ROI
Answer : A
Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to achieve business outcomes?
- A. Using Next Generation IT to increase service quality. Also, reducing risk, complexity and costs
- B. Refining, enriching or developing & enabling new business processes, new markets, and customer interactions
- C. Taking advantage of new technology to increase business relevance
- D. Improving agility & ability to create or deploy high quality, differentiated, innovative services for end users
Answer : B
Which two options are valid combinations of tactic and audience you can use to create your business outcome message? (Choose two.)
- A. Tactic: Use evidence; Audience type: Critical.
- B. Tactic: Use evidence; Audience type: Uninformed.
- C. Tactic: Build a bond; Audience type: Sympathetic.
- D. Tactic: Build a bond; Audience type: Hostile.
- E. Tactic: Acknowledge the view; Audience type: Critical.
Answer : AC