Avaya Workforce Optimization Select Implementation and Support Exam v1.0 (7765X)

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Total 71 questions

To which module(s) does the Avaya Workforce Optimization Select default "˜admin"™ user have access?

  • A. Administration and Reports module
  • B. Administration and Live Monitoring module
  • C. only Administration module
  • D. all modules A


Answer : Explanation

In which three scenarios is Interaction download allowed? (Choose three.)

  • A. When the Agent who took the Interaction has resigned
  • B. When the Interaction is tagged not to be downloaded
  • C. When the Interaction is tagged with Flag for QA
  • D. When the Interaction is archived ACD


Answer : Explanation

In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

  • A. Encryption Key management using RSA
  • B. Role-based access control to improve security and administration
  • C. Password policy including Password syntax, Password history, and Password expiration and lockout
  • D. The ability to mute a portion of the call recording using a CRM integration API. For example, muting segments with credit card information
  • E. AES 256-bit encryption to protect data when recorded, in transit, and archived on storage BCE


Answer : Explanation

Which statement is true about removing an employee?

  • A. An employee can be purged from employee administration.
  • B. An employee cannot be deleted from employee administration.
  • C. An employee can be deleted only through bulk actions.
  • D. An employee can be deleted only if they have no interactions. A


Answer : Explanation

Which organization level is recommended as a best practice for setting up Feature permissions?

  • A. Role level
  • B. Employee level
  • C. Group level
  • D. OU level B


Answer : Explanation

Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?

  • A. Mountain Time
  • B. Pacific Time
  • C. System Time
  • D. Eastern Time D


Answer : Explanation

When an Interaction Summary report is generated with "˜My Group"™ as a Group option, which interactions will be considered?

  • A. all the agents that the logged in user has access to
  • B. all the agents in the logged in user"™s department
  • C. all the agents in the logged in user"™s hierarchy
  • D. all the agents reporting to the logged in user C


Answer : Explanation

Which Encryption algorithm is used for call encryption in Avaya Workforce Optimization Select 5.0?

  • A. RSA 256-bit
  • B. AES 1024-bit
  • C. AES 256-bit
  • D. RSA 1024-bit A


Answer : Explanation

In Avaya Workforce Optimization Select 5.0, which three storage systems are supported Network Storage Systems? (Choose three.)

  • A. Portable external SSD
  • B. Content-Addressed Storage (CAS)
  • C. Network Attached Storage (NAS)
  • D. Direct Attached Storage (DAS)
  • E. Storage Area Networks (SAN) CDE


Answer : Explanation

Reference:
https://downloads.avaya.com/css/P8/documents/101045520
(19)

Which three features are part of the Evaluate module? (Choose three.)

  • A. Evaluation from design
  • B. Appeals
  • C. Assigning Coaching Assignments
  • D. Creation of Course/ Quiz
  • E. Calibrations BCE


Answer : Explanation

Reference:
https://downloads.avaya.com/css/P8/documents/101041707

Which three ACD integrations are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

  • A. Genesys Passive/Active
  • B. UCCX with JTAPI
  • C. AACC on CM or CS1K
  • D. IPOCC on IP Office
  • E. ACCS on IP Office CDE


Answer : Explanation

Which three type of recording are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

  • A. SIPREC
  • B. IPOCC passive
  • C. Active DMCC
  • D. Station Side
  • E. Active MLS BDE


Answer : Explanation

For a 300 seat installation of Quality Management (QM) edition on a single site, how many servers do you need?

  • A. 4 servers (2 for recorder, 1 for DB, 1 Web)
  • B. 3 servers (1 each for DB, Web & Recorder)
  • C. 2 servers (1 for Web & DB; 1 for Recorder)
  • D. 1 Server (Web, DB and Recorder on the same server) C


Answer : Explanation

When voice packet processing specific issues are observed, which three actions will help troubleshoot the problem? (Choose three.)

  • A. Delete WinPcap Library from system.
  • B. Restart recorder components.
  • C. Monitor the recorder packet filter string configuration.
  • D. Inspect the voice NIC IP address configuration.
  • E. Check for voice traffic using tools like "˜wireshark"™ BDE


Answer : Explanation

A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?

  • A. Verify that the TAPI adapter and Recorder service are running.
  • B. Verify that the IP Office System Password is accurate.
  • C. Verify the SNMP communication in TAPI adapter configuration is not set to Public.
  • D. Verify that the SNMP is enabled in IP Office. B


Answer : Explanation

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Total 71 questions