To which module(s) does the Avaya Workforce Optimization Select default "˜admin"™ user have access?
Answer : Explanation
In which three scenarios is Interaction download allowed? (Choose three.)
Answer : Explanation
In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)
Answer : Explanation
Which statement is true about removing an employee?
Answer : Explanation
Which organization level is recommended as a best practice for setting up Feature permissions?
Answer : Explanation
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?
Answer : Explanation
When an Interaction Summary report is generated with "˜My Group"™ as a Group option, which interactions will be considered?
Answer : Explanation
Which Encryption algorithm is used for call encryption in Avaya Workforce Optimization Select 5.0?
Answer : Explanation
In Avaya Workforce Optimization Select 5.0, which three storage systems are supported Network Storage Systems? (Choose three.)
Answer : Explanation
Reference:
https://downloads.avaya.com/css/P8/documents/101045520
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Which three features are part of the Evaluate module? (Choose three.)
Answer : Explanation
Reference:
https://downloads.avaya.com/css/P8/documents/101041707
Which three ACD integrations are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)
Answer : Explanation
Which three type of recording are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)
Answer : Explanation
For a 300 seat installation of Quality Management (QM) edition on a single site, how many servers do you need?
Answer : Explanation
When voice packet processing specific issues are observed, which three actions will help troubleshoot the problem? (Choose three.)
Answer : Explanation
A user is not able to see interactions in the web application. Which action is not valid for resolving this problem?
Answer : Explanation