Avaya 7230X - Avaya Aura Communication Applications Exam
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Total 93 questions
Question #6 (Topic: Topic 1)
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
A. when the customer issue is not service affecting
B. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
C. when the issue for the customer is intermittent
D. when the issue is a common one resolved through an upgrade
Answer: D
Question #7 (Topic: Topic 1)
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
A. Discipline 5 â€" Implement a Work-around
B. Discipline 5 â€" Implement Corrective Actions
C. Discipline 5 â€" Choose Corrective Actions
D. Discipline 5 â€" Prevent Recurrences
Answer: C
Question #8 (Topic: Topic 1)
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
A. Business Partners
B. Avaya Tier 2
C. Third Party Support
D. Avaya Tier 3
Answer: B
Question #9 (Topic: Topic 1)
In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)
A. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
B. Capture potential triggers.
C. Evaluate systems and components.
D. Develop immediate controlled actions to isolate the problem.
E. Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.
Answer: CD
Question #10 (Topic: Topic 1)
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects
customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
A. Install a patch to fix the problem.
B. Praise individuals for contribution.
C. Implement a solution.
D. Update the Knowledge Management database.
Answer: C
