Cisco 500-443 - Advanced Administration and Reporting of Contact Center Enterprise Exam
Page: 3 / 12
Total 60 questions
Question #11 (Topic: Topic 1: Overview
)
What are two core components of PCCE? (Choose two.)
A. CVP Call/VXML Server
B. Agent PG A and B side
C. Cisco ECE Services Server
D. CVP Reporting Server
E. Cisco ECE Web server
Answer: AB
Question #12 (Topic: Topic 1: Overview
)
Which protocol is used by CVP to communicate to VRU PG?
A. GED-125
B. GED-155
C. GED-12.5
D. GED-256
Answer: B
Question #13 (Topic: Topic 1: Overview
)
What are two XML files that will be backed up when the Disaster Recovery System performs a cluster-level backup? (Choose two.)
A. drfSchedule.xml
B. drfDevice.xml
C. drfDeviceProfle.xml
D. drfPlatform.xml
E. drfSystem.xml
Answer: A, E
Question #14 (Topic: Topic 2: Advanced Scripting and Data Exchange
)
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
A. Configure the Survey DN, CT and associate with the Survey routing script.
B. Set “user.microapp.isPostCallSurvey” to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
C. Set “user.microapp.isPostCallSurvey” to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
D. Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
E. Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.
Answer: AB
Question #15 (Topic: Topic 2: Advanced Scripting and Data Exchange
)
What are two descriptions for JNDI? (Choose two.)
A. a method for querying and updating data in a database
B. designed to be independent of any specific directory service implementation so a variety of directories can be accessed
C. a script that provides call routing
D. an API that defines how a client may access a database
E. an API that provides naming and directory functionality to applications
Answer: BE
