When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?
Answer : D
Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center.
Which Skill and Destination configurations are required?
Answer : D
Which two statements about Infinite Campaign are true? (Choose two.)
Answer : AD
Reference:
https://downloads.avaya.com/css/P8/documents/100164132
(15)
You are installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura® Experience Portal (AAEP), in a multiple Experience Portal Manager
(EPM) configuration.
On which server must the POM EPMS (POM EPM) plug-in be installed?
Answer : A
Reference:
https://downloads.avaya.com/css/P8/documents/101019271
(12)
In a geographical redundant configuration for Proactive Outreach Manager (POM), zone A fails and the campaign is taken over by zone B.
Which licenses are going to be used when running the campaign in the fail-over zone B?
Answer : C
Explanation:
When you mark a zone state as down, and assign a failover zone, the licenses of the nonfunctional zone are not used by the failover zone. Campaigns running in the nonfunctional zone share the licenses of the failover zone.
You must manually reduce the licenses of the nonfunctional zone and increase the licenses of the failover zone, provided the failover zone has adequate resources. The failover zone should have all the organizations as that of the nonfunctional zone so that you can allocate the licenses to the organizations.
Reference:
https://downloads.avaya.com/css/P8/documents/100178574
If you need to verify the state of the Campaign Manager, Campaign Director, Agent Manager, ActiveMQ and RuleServer processes, which EPM page would you consult?
Answer : C
Reference:
https://downloads.avaya.com/css/P8/documents/101035749
In Proactive Outreach Manager (POM), which two statements about skill-based pacing are true? (Choose two.)
Answer : CD
Proactive Outreach Manager (POM) employs the use of an Agent script editor.
Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)
Answer : BC
Reference:
https://downloads.avaya.com/css/P8/documents/101019275
Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?
Answer : D
Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?
Answer : D
Which two statements about the priority of Proactive Outreach Manager (POM) campaign are true? (Choose two.)
Answer : CE
Reference:
https://downloads.avaya.com/css/P8/documents/101035745
(15)
An administrator is configuring a Proactive Outreach Manager system for integration with Workforce Optimization.
On which configuration page can this be done?
Answer : D
Which component in Proactive Outreach Manager (POM) is responsible for defining the rules at the address or agent level, and evaluates them before the call attempts?
Answer : B
Reference:
https://downloads.avaya.com/css/P8/documents/101051674
(12)
A PostgreSQL database is being used to support Proactive Outreach Manager (POM).
The pg_hba.conf file needs to be changed so that when the system receives a connection request, it will have which property?
Answer : B
On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.
When agents are eligible for multiple jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)
Answer : CD
Reference:
https://downloads.avaya.com/css/P8/documents/101051674