Your customer reports that no outbound calls are occurring for Proactive Outreach manager (POM) campaign for a new installation. Which configuration should be checked?
Answer : D
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
Answer : A
You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)
Answer : AB
You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed. Which three items should you verify before installing
AAEP? (Choose three)
Answer : ACD
In a geographical redundant configuration for Proactive Outreach Manager (POM) 3.0, zone Afails and the campaign is taken over by zone B.
Which licenses are going to be used when running the campaign in the fail-over zone B?
Answer : D
Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center.
Which Skill and Destination configurations are required?
Answer : C
If the "Generate UCID" field on the Application Launch Settings Advanced Parameters is set to "yes", which two statements are true? (Choose two.)
Answer : AC
What happens when Proactive Outreach Manager (POM) 3.0 is installed on a system that already has an earlier POM version installed?
Answer : A
When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?
Answer : A
Reference:
http://maxacd.com/wp-content/uploads/2013/09/Advanced-Call-Router-Manual.pdf
Which two statements about infinite campaign are true? (Choose two.)
Answer : AC
Which statement best describes the concept of Proactive Outreach Manager (POM) campaigns?
Answer : B
What acts as the control center for all H.323 VoIP interactions in the Avaya Aura® Experience Portal (AAEP) system?
Answer : A
To store and retrieve data, which account does the Experience Portal Manager (EPM) server use to log into the Avaya Aura® Experience Portal (AAEP) database?
Answer : D
Reference:
http://downloads.avaya.com/css/P8/documents/100183021
The Agent script editor allows the use of GUI elements such as text boxes and buttons within the agent script.
In which situation are such elements used?
Answer : B