Cisco 210-060 - CCNA Collaboration Implementing Cisco Collaboration Devices (CICD) Exam

Question #11 (Topic: Describe the Characteristics of a Cisco Unified Communications Solution)
A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web
access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average
jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7.

What is the most likely problem with this call?
A. Calculated packet loss is too high. B. Average jitter is too high. C. Network delay is too high. D. Conceal seconds are too high.
Answer: A
Question #12 (Topic: Describe the Characteristics of a Cisco Unified Communications Solution)
Why is quality of service critical to voice network traffic?
A. Voice traffic is real-time network traffic. B. Packets can be resent without affecting conversations. C. Voice traffic is bursty in nature. D. Voice traffic cannot be compressed.
Answer: A
Question #13 (Topic: Describe the Characteristics of a Cisco Unified Communications Solution)
Which Cisco Unified Communications Manager protocol communicates with collaboration endpoints?
A. SCCP B. RTP C. SIP D. CDP
Answer: C
Question #14 (Topic: Describe the Characteristics of a Cisco Unified Communications Solution)
Which two tools can be used to measure the quality of a VoIP call? (Choose two.)
A. QoS configuration tool B. mean opinion score tool C. bulk administration tool D. jitter compensation tool E. rFactor tool
Answer: BE
Question #15 (Topic: Describe the Characteristics of a Cisco Unified Communications Solution)
What is the recommended maximum one-way latency for voice and video networks?
A. 100 ms B. 150 ms C. 200 ms D. 300 ms
Answer: B
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