Genesys GCP-GC-ADM - Genesys Cloud Certified Professional - Contact Center Admin Exam
Page: 2 / 12
Total 60 questions
Question #6 (Topic: Topic 1)
What does it imply when a campaign does not dial a list of telephone numbers?
A. They are in the DNC list
B. The call went unanswered
C. Unable to reach the customer
D. The telephone number is wrong
Answer: A
Question #7 (Topic: Topic 1)
Select the applicable options for Genesys Cloud Architect. (Choose three.)
A. Play pre-recorded messages
B. Convert text to speech
C. Configure queues
D. Configure skills
E. Receive and route calls
Answer: ABE
Question #8 (Topic: Topic 1)
The deviation from the forecast versus the real time can be monitored in the best way through ________________.
A. Real time adherence
B. Historical adherence
C. Intraday monitoring
D. View Agent schedule
Answer: A
Question #9 (Topic: Topic 1)
Which of the following media types can be selected when creating a report? (Choose three.)
A. Voice
B. Email
C. Voicemail
D. Chat
Answer: ABD
Question #10 (Topic: Topic 1)
What is the recommended way to create a .csv file?
A. Use a text editor, such as Notepad, to create your .csv files
B. Create a spreadsheet and export it as a .csv file
C. Use a word processing application, such as Microsoft Word, to create your .csv files
D. Use a .csv application to create .csv files
Answer: D
