ServiceNow CIS-SM - Certified Implementation Specialist - Service Mapping Exam
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Total 60 questions
Question #6 (Topic: Exam A)
Which of the following are potential benefits when implementing Service Mapping? (Choose four.)
A. Reduced ongoing service map maintenance effort as a result of automated map updates
B. Faster service issue resolution and reduced downtime due to better root cause analysis
C. Improved Software Asset Management capabilities
D. Reduction in effort to create service maps
E. Reduction in change related incidents due to improved service visibility during change planning
F. More accurate alerts from monitoring tools
Answer: CDEF
Question #7 (Topic: Exam A)
Which one of the following can be used to enable patterns to search for additional attributes and modify discovery logic defined in an Identification Section without modifying the baseline pattern and potentially impacting upgrades?
A. Add step(s) to the pattern’s Identification Section.
B. Add step(s) to the pattern’s Connection Section.
C. Add step(s) to the pattern’s Extension Section.
D. Add step(s) to the pattern’s Update Set.
E. Add step(s) directly to the NDL code.
Answer: C
Question #8 (Topic: Exam A)
In the image, which one of the following best describes the lower icons?
A. The connections from HAProxy are to other CIs that had errors during discovery.
B. The connections from HAProxy are application clusters.
C. The connections from HAProxy could not be identified and are marked as a Generic Application.
D. The connections from HAProxy are marked as boundaries.
Answer: A
Question #9 (Topic: Exam A)
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?
Which one of the following is true?
A. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
B. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
C. If an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
D. If an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
Answer: A
Question #10 (Topic: Exam A)
Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)
A. Releases
B. Problems
C. Incidents
D. Alerts
Answer: BC
