ServiceNow CIS-FSM - Certified Implementation Specialist - Field Service Mangement Exam
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Total 86 questions
Question #6 (Topic: Exam A)
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
A. Outlook calendar
B. Agent calendar
C. Team calendar
D. Google calendar
Answer: C
Question #7 (Topic: Exam A)
Which operational role typically creates personal events for an agent's calendar?
A. wm_manager
B. wm_agent
C. wm_dispatcher
D. wm_admin
Answer: B
Question #8 (Topic: Exam A)
How are dispatch groups that can be selected from work order tasks filtered?
A. By Manager
B. By Location coverage
C. By Group type
D. By Group members
Answer: B
Question #9 (Topic: Exam A)
Where can dispatchers view real-time locations of agents?
A. Agent map
B. My task map
C. Manager map
D. Dispatch map
Answer: A
Question #10 (Topic: Exam A)
When using territory management, what can field service admins assign to an individual or group?
A. Skills
B. Parts
C. Routes
D. Locations
Answer: D
