IBM C2010-659 - Fundamentals of Applying IBM SmartCloud Control Desk V1 Exam
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Total 103 questions
Question #6 (Topic: )
Which format is used to import and export workflow processes in IBM SmartCloud Control
Desk?
Desk?
A. XSL
B. Java
C. XML
D. VBS
Answer: C
Question #7 (Topic: )
An end user is presented with fields to gather specific or additional data when creating a
service request from the Self Service Center. Where are these fields presented to the
service desk agent when working the ticket?
service request from the Self Service Center. Where are these fields presented to the
service desk agent when working the ticket?
A. Activities tab
B. Specification tab
C. Solutions Details tab
D. Service Request tab in the Details section
Answer: B
Question #8 (Topic: )
Which statement is true regarding Work Type settings?
A. Start and Complete Status are mandatory fields to create a work type.
B. Work types can be defined Work Order, Change, Release, and Process Request record types.
C. In order for Work Type settings to be available a restart of the MXServer application server is required.
D. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.
Answer: C
Question #9 (Topic: )
What is a responsibility of the Service Catalog Designer?
A. To define which services are available to which users
B. To provide Service Level Agreement details for catalog entries
C. To determine which catalog views should be added or deleted
D. To keep the entries aligned with the services in the IT Portfolio
Answer: D
Question #10 (Topic: )
Which application is used in IBM SmartCloud Control Desk to configure an event that is
triggered when a record is found that meets the conditions defined by an escalation point or
workflow process?
triggered when a record is found that meets the conditions defined by an escalation point or
workflow process?
A. Actions
B. Automation Scripts
C. Activities and Tasks
D. Service Level Agreements
Answer: A
