Cisco 500-443 - Advanced Administration and Reporting of Contact Center Enterprise Exam
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Total 60 questions
Question #1 (Topic: Topic 1: Overview
)
What should a Call Type be mapped to for successful call routing?
A. Routing Client
B. Scheduled Script
C. Dialed number
D. Default Label
Answer: A
Question #2 (Topic: Topic 1: Overview
)
Which device access is needed to manage agent phones for UCCE/PCCE?
A. CUCM Admin
B. CCE Web Admin tool
C. Config Manager tool
D. Finesse Admin
Answer: A
Question #3 (Topic: Topic 1: Overview
)
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
A. CCE and Finesse
B. CVP and Finesse
C. Finesse and VXML Server
D. CUCM and PCCE
E. CCE and CVP
Answer: BE
Question #4 (Topic: Topic 1: Overview
)
Which two call transfers are supported in PCCE Deployments? (Choose two.)
A. SRTP Refer
B. Release VXML Trunk Transfer
C. CCE Managed Transfer
D. CUCM Destination Transfer
E. SIP Refer
Answer: CE
Question #5 (Topic: Topic 1: Overview
)
What is the role of CVP in UCCE/PCCE?
A. interface between CUBE and UCCE/PCCE
B. queuing and self-service IVR
C. call routing brain of PCCE/UCCE
D. plays IVR Prompts to Callers
Answer: B
