Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
Answer : A
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
Answer : A
Which practice has a strong influence on the user experience and perception of the service provider?
Answer : A
Which statement about service requests is CORRECT?
Answer : D
Which practice is responsible for moving new or changed components to live or other environments?
Answer : B
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?
Answer : C
Which of these activities is carried out as part of 'problem management'?
Answer : D
What must always be done before an activity is automated?
Answer : A
What is a change schedule PRIMARILY used for?
Answer : D
Which role approves the cost of services?
Answer : C
What actions does a service desk take for all issues, queries and requests that are reported to them?
Answer : C
Which describes the utility of a service?
Answer : D
Which is included in the purpose of the 'service level management' practice?
Answer : C
Which usually requires a team of representatives from many stakeholder groups?
Answer : D