Which statement about the emergencychange advisory board (ECAB) is CORRECT?
Answer : C
Which of the following statements MOST correctly identifies the scope of design coordination activities?
Answer : D
Which process isresponsible for sourcing and delivering components of requested standard services?
Answer : A
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?
Answer : A
Which of the following is NOT one of thefive individual aspects of service design?
Answer : C
Explanation:
QUESTIONNO: 71 -
Where would you expect incident resolution targets to be documented?
A. A service level agreement (SLA)
B. A request for change (RFC)
C. The service portfolio -
D. A service description -
Answer: A -
Which of the following is NOT a valid objective of problemmanagement?
Answer : C
Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
Answer : D
Which one of the following is the BEST definition ofthe term service management?
Answer : A
Which of the following is an enabler of best practice?
Answer : B
Which of the following is the best definition of service management?
Answer : B
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Answer : B
Which of the following is NOT a recognized example of a service provider type within the
ITIL framework?
Answer : C
Which of the following providevalue to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Reduction in the duration and frequency of service outages
Answer : C
Which of the following identify the purpose of business relationship management?
1. Toestablish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
Answer : A
Which of the following is the best definition of ITservice management?
Answer : D