You are creating a case from an email message by using the Microsoft Dynamics CRM
Outlook client.You need to complete the task by using the least number of steps.
What should you do?
Answer : A
Which benefit does service scheduling NOT provide?
Answer : C
You plan to use service activities to interact with customers. What must you use in order to use service activities?
Answer : B
Which service schedule component should you use to measure skill levels?
Answer : C
When can you resolve, cancel, or delete a case that has activities associated with it?
Answer : B
Which type of activity can you convert to a Lead?
Answer : C
In which two circumstances does the autosave process save changes to Lead records?(Choose TWO)
Answer : A,B
Which two Microsoft Dynamics CRM entities are enabled for queue routing by default?(Choose TWO)
Answer : A,C
You are creating a case in Microsoft Dynamics CRM.
Which two entity types are valid for the Customer field?(Choose TWO)
Answer : C,D
Which two record types require a reference to the subject tree? Each answer presents part of the solution. (Choose TWO)
Answer : D,E
You review a published Knowledge Base article.
Which two actions can you perform? (Choose TWO)
Answer : A,E
You have a sales goal for a salesperson that includes all of the salespersons opportunities for the current fiscal year.
You need to modify the sales goal to include opportunities only in a particular city for the upcoming six-month period.
How should you modify the goal?
Answer : B
You are creating parent and child goals in Microsoft Dynamics CRM. The goal entity has
NOT been modified. Which two entities must be the same between the parent and child goals? Each correct answer represents part of the solution.(Choose TWO)
Answer : A,E
Which Service entity has Quick Create forms?
Answer : C