Microsoft Dynamics CRM 2013 Applications v7.0 (MB2-700)

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Total 90 questions

You are creating a case from an email message by using the Microsoft Dynamics CRM
Outlook client.You need to complete the task by using the least number of steps.
What should you do?

  • A. Create a new case from the Outlook email message by using the Track and Convert To Case features. Set the Customer field of the case to the account of the person who sent the email message.
  • B. Track the email message from Outlook in Microsoft Dynamics CRM. Create a case in Microsoft Dynamics CRM and set the Customer field of the case to the account of the person who sent the email message. Change the Set Regarding field on the email message to the case.
  • C. Track the email message from Outlook in Microsoft Dynamics CRM by using the Track feature. Use the View in CRM feature to open the Microsoft Dynamics CRM email record. Convert the Microsoft Dynamics CRM email message to a case after the Microsoft Dynamics CRM email record opens.
  • D. Create a new case from the Outlook email message by using the Set Regarding feature. Set the Customer field of the case to the account of the person who sent the email message.


Answer : A

Which benefit does service scheduling NOT provide?

  • A. A predictable workload for employees
  • B. Reliable time estimates for customers
  • C. A designated service manager
  • D. Firm appointments


Answer : C

You plan to use service activities to interact with customers. What must you use in order to use service activities?

  • A. capacity scheduling
  • B. scheduling module
  • C. resource group
  • D. facility


Answer : B

Which service schedule component should you use to measure skill levels?

  • A. resource group
  • B. resources
  • C. capacity planning
  • D. selection rule


Answer : C

When can you resolve, cancel, or delete a case that has activities associated with it?

  • A. You can resolve cases when all activities associated to the case are completed. You can cancel or delete cases at any time.
  • B. You can resolve or cancel cases only when the associated activities are closed. You can delete cases at any time.
  • C. You can resolve, cancel, or delete cases at any time.
  • D. You can resolve, cancel, or delete cases only when all activities associated with the case are completed.


Answer : B

Which type of activity can you convert to a Lead?

  • A. Task
  • B. Appointment
  • C. Email
  • D. Fax


Answer : C

In which two circumstances does the autosave process save changes to Lead records?(Choose TWO)

  • A. When a user exits a changed record
  • B. Every 30 seconds
  • C. When a user creates the record
  • D. Every 120 seconds
  • E. Every time a user moves the focus out of an edited field


Answer : A,B

Which two Microsoft Dynamics CRM entities are enabled for queue routing by default?(Choose TWO)

  • A. Case
  • B. Contact
  • C. Activity
  • D. Lead
  • E. Account


Answer : A,C

You are creating a case in Microsoft Dynamics CRM.
Which two entity types are valid for the Customer field?(Choose TWO)

  • A. Products
  • B. Leads
  • C. Contacts
  • D. Accounts


Answer : C,D

Which two record types require a reference to the subject tree? Each answer presents part of the solution. (Choose TWO)

  • A. Sales Attachments
  • B. Case Resolution Activity
  • C. Cases
  • D. Sales Literature
  • E. Knowledge Base articles


Answer : D,E

You review a published Knowledge Base article.
Which two actions can you perform? (Choose TWO)

  • A. Add a note
  • B. Change the subject
  • C. Add a keyword
  • D. Add a section
  • E. Add a comment


Answer : A,E

You have a sales goal for a salesperson that includes all of the salespersons opportunities for the current fiscal year.
You need to modify the sales goal to include opportunities only in a particular city for the upcoming six-month period.
How should you modify the goal?

  • A. Create a rollup query that filters the customer list based on the customers city and the new timeframe. Associate this rollup query with the Goal record.
  • B. Create a rollup query that filters the customer list based on the customers city. Associate this rollup query with the Goal record. Change the time period for the Goal record.
  • C. Update the Rollup field on the Goal record.
  • D. Deactivate the existing Goal record and then create a new Goal record. Create a new goal metric with the filter for the customers city and the new timeframe. Then, change the Goal Metric field on the Goal record to the new goal metric.
  • E. Create a new goal metric with the filter for the customer's city and the new timeframe. Then, change the Goal Metric field on the Goal record to the new goal metric


Answer : B

You are creating parent and child goals in Microsoft Dynamics CRM. The goal entity has
NOT been modified. Which two entities must be the same between the parent and child goals? Each correct answer represents part of the solution.(Choose TWO)

  • A. Goal Metric
  • B. Subject
  • C. Manager
  • D. Rollup Query
  • E. Time Period


Answer : A,E

Which Service entity has Quick Create forms?

  • A. Service Appointments
  • B. Articles
  • C. Cases
  • D. Goals


Answer : C

You are modifying a customer service Case record by using the full form. Which activity type can you add to the service Case record from within the form?

  • A. Letter
  • B. Service activity
  • C. Custom activity type
  • D. Phone call


Answer : D

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Total 90 questions