Certified Implementation Specialist - Service Mapping v1.0 (CIS-SM)

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Total 60 questions

When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?

  • A. Set variable
  • B. Match
  • C. Create connection
  • D. Parse file


Answer : D

Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string?
Location,Denver,CO

  • A. Delimiter of a comma and position 3
  • B. Delimiter of Location, and position 2
  • C. Delimiter of Denver and position 2
  • D. Delimiter of a comma and position 2


Answer : B

In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?

  • A. Task, Description, Created
  • B. Node, Type, Resource, Number
  • C. Source, Number, Task
  • D. Source, Node, Type, Resource


Answer : D

In Service Mapping, when an application is identified as a Generic application, which one of the following is the cause?

  • A. No Pattern Identification Section matches
  • B. No Pattern Identification and Connection Section matches
  • C. No Identification Rule exists
  • D. No Pattern Connection Section matches


Answer : A

Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?

  • A. Management IP address
  • B. MAC address
  • C. Public IP address
  • D. MIB address


Answer : A

Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string?
Version 5.2.0

  • A. Version (\.*)
  • B. Version\s+(\d+\.\d+\.\d+)
  • C. Version (\d+)
  • D. Version (\d+).(\d+).(\d+)


Answer : A

Which of the following reasons would a prospect consider purchasing ServiceNow Event Management? (Choose three.)

  • A. Determine impacted services from a given event/alert.
  • B. Provide software deployment capabilities to patch problem infrastructure.
  • C. Automatically generate incidents for certain classes of alerts.
  • D. Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.
  • E. Consolidate events from disparate monitoring tools into a consolidated central system.


Answer : ABE

When running Service Mapping discovery, which of the following represents the root cause of the error?
“Failed to access target system. Access is denied”

  • A. SSO authentication error
  • B. CLI permissions error
  • C. Applicative permissions error
  • D. Windows authentication error


Answer : A

Which one of the following ECC Queue records contains the XML payload returned from the MID Server that will be processed by the ServiceNow instance?

  • A. Input, Pending
  • B. Input, Ready
  • C. Output, Pending
  • D. Output, Ready


Answer : D

Assume an Apache Web Server Identifier Entry is configured as shown:

If the Apache Web Server Discovery Pattern has a step configured to collect the Configuration file data but NOT configured with a step to collect the Version information, what will happen when executing a Service Mapping discovery?

  • A. An identification error will occur.
  • B. The Apache Web Server CI will be reclassified as a Web Server CI.
  • C. The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.
  • D. A duplication error will occur.


Answer : C

Which one of the following describes when the MID Server config.xml file is read and used?

  • A. Config.xml file updated and saved
  • B. Config.xml file created and saved
  • C. MID Server application stop
  • D. MID Server application start


Answer : B

In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?

  • A. Process Classifier
  • B. Identification Rule
  • C. CI Type/Table
  • D. Application Service


Answer : C

Which one of the following is a valid format when entering SSH Private Key credentials?

  • A. PEM
  • B. PGP
  • C. PDP
  • D. PMI


Answer : A

Which one of the following best describes what will happen if Discovery is configured with 3 MID Servers in a Load Balance Cluster with Shazzam cluster support disabled?

  • A. All three MID Servers will be used during the Port Scan phase and all three will be used during the classification phase.
  • B. Only one MID Server will be used during the Identification phase and all three will be used during the exploration phase.
  • C. Only one MID Server will be used during the Port Scan phase and all three will be used during the classification phase.
  • D. All three MID Server will be used during the Identification phase and only one will be used during the exploration phase.


Answer : A

In the following image of the Discovery Log, the green S represents which one of the following?

  • A. A library in the Connection Section of a pattern
  • B. A step in the Connection Section of a pattern
  • C. A step in an Identification Section of a pattern
  • D. A library in an Identification Section of a pattern


Answer : B

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Total 60 questions